01. Defining the Objective and Type of Chatbot
Welcome to the Chatbot module of Zenvia Customer Cloud. Here, you do not need to understand programming or code to create a virtual assistant and automate communication with your customers.
This article is an introduction to guide you through the first steps and ensure that your solution meets your
04. Getting to know the features of the Chatbot List
In the Chatbots List, you can find all the bots created, organized in a unified way.
This list allows filtering the chatbots by type, either by Artificial Intelligence, Qualification or Flows, and also searching by name or status.
The chatbots available for interaction with customers are marked with
05. Routing the bot conversation to a human agent
Forwarding a chatbot's service to a human agent ensures that the customer receives the appropriate support, even when the bot is unable to resolve the demand on its own.
This functionality acts as a complement to automated service, allowing the customer to be transferred to an attendant whenever nec
03. Link a Channel to the Chatbot
Keep track of your customers wherever they are. Link your chatbot to conversational channels and automate all your operations.
In this article:
Link a Channel to the Flows Chatbot
Link a Channel to the Generative AI Chatbot
Prerequisites
The integration of the channel you want to use is first don
02. Add and Manage Content in the Knowledge Bases
Add content to serve as the knowledge source for your chatbots and turn your information into an automated tool to solve user questions, inquiries, and possible issues.
In the Knowledge Bases, you add files or URLs that the chatbot will use as a source of information to provide faster and more effec