Category: 09. Expert agents

The Expert agents module belongs to Zenvia Customer Cloud and aims to facilitate the customization and optimization of customer service and communication. Expert agents are system configurations that enable the automatic execution of actions: you define the conditions and the action to be performed

This is the third step in creating the Expert agent, where you configure the period and frequency of the Expert agent's execution and decide if the same contact can be impacted more than once. 💡 Tip: The operation rules of the Expert agent will depend on the settings you define in the timer. To acc

 This feature allows customers to limit the consumption of interactionz generated by trigger automations, helping them control costs, better manage interactions with their customers, and avoid unexpected expenses. ⚠️ Attention:This feature is available for Administrator/Operator user profiles.The u

This section is located at the bottom of the automation creation screen. Here, you can view a complete breakdown of executions and export a report on the last 10 automation executions. To access this feature, go to Zenvia Customer Cloud > Experts agents > Create new expert agent> Latest executions s

This feature displays the data for each expert agent. Here, you can view, analyze, and export the data for each expert agent. This information supports decision-making and planning the next steps regarding expert agent and the impacted contacts (customers). Usage statistics will be available in expe

After filling in the expert agents details, this is the second step in creating expert agents: defining the conditions for its execution. Start by selecting a Category. Conditions are essentially the rules we set to determine whether a contact will be impacted by an automation. ⚠️ Attention:This fea

This is the fourth and final step of creating the expert agent, where you can select the successful action Message Sending. ⚠️ Attention:This feature is available for users with the Administrator/Operator profile. To access this feature, go to Zenvia Customer Cloud > Expert agent > Create new expert