Monitor Operation: Conversations and Agents
The Monitor Operation provides administrators with a real-time overview of ongoing Support Service conversations in the Zenvia Customer Cloud. Here, you have access to management information for both Conversations and Agents in one place.
To access this feature, go to Support Service > Monitor Opera
Internal Message Functionality
The Internal Message feature aims to provide and facilitate internal communication between the Administrator and the agent. With this functionality, the Administrator can start an internal conversation to send a message or instruction to the agent, who can view and respond to it.
This benefit allows