Category: 01. Chats

Improve your conversations with clients by sending GIFs. It's very simple to use GIF's in your conversations! Go to any conversation and click on the emoji icon > then select "GIF":   Just like you do in WhatsApp, browse through the different categories or place a term in the search engine.   N

Use this tool to mention your coworkers in conversations.   This functionality is very useful for both agents and managers, because it allows you to mention other users in conversations, so that they are notified of comments, recommendations and feedback, all within the same chat. These messages

How to access the text you need for your conversation in seconds In Zenvia Conversion, you can quickly find message templates and quick responses from each of your conversations. For that, both on your mobile device and on your desktop, all you have to do is enter the conversation and type the "/"

The WhatsApp Business API offers several advantages for companies, one of the main ones being the possibility of multiple users accessing the same WhatsApp account. At Zenvia Conversion, we use the official WhatsApp API, which has rules in place to ensure proper use of the platform. What is a WhatsA

How to send a client to another user   It's very easy to transfer one or more clients to other agents using the desktop version of Zenvia Conversion.   First, go to My Portfolio, select the desired clients, and click the + icon at the bottom of the screen. You'll see a menu bar appear. 2. S

In the conversation, select the ( + ) icon > then, the "visits" icon: Three statuses will appear:   Canceled: for those visits that you scheduled but did not happen. Pending: for those you have already scheduled. Done: to record that the client finally visited the salesfloor.   In all three

Save your unsent messages to send them later   Zenvia Conversion automatically saves those messages or templates that were not sent, either because you went to another screen or there was a connection problem. With this functionality, your agents will save you time and streamline your management

Zenvia Conversion allows you, in some cases, to see when your customers respond to a message directly. Zenvia Conversion allows you to see within the conversation when a customer responds to a specific message, be it with a text, a file or an image.   Note: You can only see messages cited by con

Forward files to up to ten active prospects at a time In Zenvia Conversion, you can forward files from one conversation to another in just a few clicks, saving time and making it easier for agents to communicate with their clients. Below we'll show you how you can benefit from this feature. Within

Learn how to use this feature to organize conversations with your clients   In Zenvia Conversion, you can set reminders within conversations with a client and choose how long before you want to be reminded to send a new message.   From the conversation you want to schedule the reminder for, clic