Category: 02. Contacts

Zenvia Customer Cloud offers tools to ensure your messages are sent correctly and that your contact base is always up to date. Below are some recommended practices: Contact Validator: Go to Contacts > Invalid Contacts to use the contact validator and correct possible errors in the registered phone

Identify and correct duplicate or incorrect contacts to ensure that your entire Zenvia Customer Cloud database is ready to receive messages.

In Zenvia Customer Cloud, you can request an export of contacts to facilitate data analysis and tracking. To get started, go to Contacts > Contact Base > My Contact Exports. Export to CSV File ⚠️ Attention: This feature is available only for users with Operator or Admin profiles and for all plans.

Segmentation allows you to create filters to group contacts based on specific criteria. Segmentation rules apply these filters and return only the contacts that meet the criteria defined in the rule. This way, you can focus on communication and campaigns targeted at specific groups of customers. To

Your communications and marketing achieve better results by knowing your audience better. To do this, analyze the engagement of specific contacts with the Engagement Monitor of Zenvia Customer Cloud. In addition to providing basic information about contacts, it provides insights and relevant data th

There are two distinct ways to add contacts in Zenvia Customer Cloud: manually or by importing a file. This article teaches you how to import contacts into lists by sending a file. This way, you can send your entire contact base in a simple and fast way. ⚠️ Attention: This feature is only available

The main function of a Contact List is to group specific contacts, aiming to use them as a target audience when sending a message. You can upload your entire contact database into a master list and then start separating them using smaller and more focused lists.  For example, assuming your campaign

Zenvia Customer Cloud also enables the use of the Contacts Base through its API. In this document, we will see the basic concept and show the functionalities provided by the Zenvia Customer Cloud Contacts Base API. What is an API and how to use it The acronym API stands for Application Programming I

There are two different ways to add contacts in the Contacts module: manually or through importing a contact list. This article teaches you how to insert contacts into lists manually. ⚠️ Attention: This functionality is only available to users with the Administrator profile. To use this feature, you

The content of a contact list consists of the grouping of information about your clients. In the case of Zenvia Customer Cloud contact list, the available information within a list includes cell phone number, name, and email. Additionally, you have the flexibility to add new contacts and manage exis