Category: 03. Customer Inbox

Message templates in Zenvia Customer Cloud are used to initiate or reestablish a conversation in the Customer Inbox.  These templates, created by you, undergo content validation by Meta, ensuring their effectiveness. Once approved, they can be used to initiate conversations with your contact base. �

Send and receive RCS messages directly in Sales and provide an integrated and smooth service experience. ⚠️ Attention: This feature is available for users with the Agent, Operator, and Admin profiles. How RCS works in Sales RCS Message Overflow: RCS messages sent through mass blasts or by Chatbots

The customer inbox is where you communicate with your contacts. You can send text and audio messages, image and video files, documents, location, payment links, and much more. ⚠️ Attention: This functionality is available for all user profiles. How the Customer Inbox Works In the customer inbox, you

Message templates in Zenvia Customer Cloud are used in the Customer Inbox to initiate the first contact or re-establish service after the session has ended. You create the templates and they go through content validation by Meta, ensuring compliance with Facebook Messenger's usage rules. After appro

The Shared Inbox enables members of the same group to view all conversations held in the Inbox. Messages are visible to everyone, facilitating collaborative work in the Zenvia Customer Cloud.  With this option active, it is possible to assign and transfer contacts, track interactions, and other acti

Handle customer service and monitor interactions between your company and contacts in the Zenvia Customer Cloud Customer inbox. Here, you manage conversations, answer messages, and keepon  track service activities. For example, if someone contacts you after a message broadcast, it is in the Customer