Category: 8.5.2 Data input

In Zenvia Customer Cloud, the File Request feature allows your customer to request a file during the chatbot conversation. For example, if the user needs a document to proceed with the assistance, they can request a photo of that document from your customer via File Request. This ability to include

In Zenvia Customer Cloud, the Open Field content allows requesting data from the customer interacting with the chatbot, whose response will be given by them in free-text format instead of selecting predefined options or buttons. For example, if you need to collect information such as CPF (Brazilian

In Zenvia Customer Cloud, the Satisfaction Survey is a feature that allows you to measure how satisfied your customer is with the service they received from your company. By using it, you can obtain data and evaluations to provide improvements in customer service. We offer two types of satisfaction

In Zenvia Customer Cloud, the input of Options List is a feature that allows chatbots to employ clickable lists as a strategy to make interactions with users more engaging. Options lists consist of a series of items or actions that the user can choose by clicking on them, instead of typing a respons