Area and country calling codes review in message broadcast
Clear your doubts about the correct use of country codes in message deliveries, ensuring that your campaigns on Zenvia Customer Cloud are delivered without errors or additional charges.
Why review the country and area codes of my contacts?Ensuring that the country codes are correct is essential to g
WhatsApp rules and definitions
Below, you will find answers to some frequently asked questions related to account activation, message templates, session opening, and WhatsApp number classification.
Account Activation How to activate the WhatsApp Business number?To activate your WhatsApp Business number, follow these steps:Create
How to monitor messages sent via API in Zenvia Customer Cloud?
If you use the Zenvia Customer Cloud API to send messages, it's important to set up a webhook to track the status of sent messages and monitor the messages sent. This article explains how this process works.
Why do messages sent via API not appear on the platform?Messages sent directly via the API d
Sentiment analysis in Zenvia Customer Cloud: What it is and how it works?
Learn how this feature uses Artificial Intelligence to evaluate interactions, where to access it in Zenvia Customer Cloud, and how to interpret the results.
1. What is sentiment analysis?Sentiment analysis is a feature that uses Artificial Intelligence to evaluate the content of interactions with yo
How to restore the Sales conversation history?
Learn how to retrieve the interaction history of one or more contacts and obtain a complete backup of commercial service records.
1. Activity MonitorGo to the menu Sales > Activity Monitor.Set the desired filters:Period: Select the date range.Team (group): Choose the service group.Agent: Select the
Creating CSV files for import
A CSV file (Comma-Separated-Values) is a type of file that you can create or edit in Excel, Google Sheets, OpenOffice Calc, among others. It is used by Zenvia Customer Cloud to configure personalized messages and load your contact database.
Instead of storing information in columns, CSV files store
File Sending and Receiving and Social Media Integration Issues
File Sending and ReceivingHow can I send and receive files through a social media integration in Zenvia Customer Cloud?
A: You can send and receive files such as images, videos, audios, and documents via social media platforms like Facebook Messenger and Instagram Direct when integrated with Zenvia
Send media messages with WhatsApp
To send WhatsApp messages that include media, it's necessary to:
Have a message template pre-approved by Meta within Zenvia Customer Cloud.
Provide a media link during the setup of the message.
⚠️ Attention: This feature is available only for users with the Operator and Admin profiles.
Template reg
Questions about plans, contracts and cancellation in Zenvia Customer Cloud
Get answers to your questions about software plans and channels, additional costs, invoices, and cancellations from Zenvia Customer Cloud.
What channels are available in the plans?There are seven channels available in a single package, each with its respective unit prices. You have the flexibility t
Rules for sending SMS messages
To send SMS messages in Zenvia Customer Cloud, it is necessary to understand some rules regarding the number of characters and types of messages allowed. In this article, learn how these rules work and how to configure your messages.
How SMS sending worksSimple messages (Up to 160 characters): A sta