Category: 11. FAQ

Resolve your doubts about the use of international and regional phone prefix codes to ensure your contacts' accuracy in message broadcasts, and learn how to avoid errors and additional charges in Zenvia Customer Cloud's broadcasts. Why should I review the international and regional phone prefix code

Below, you'll find answers to some frequently asked questions related to WhatsApp, including account activation, message templates, session initiation, and number classification. Account Activation How do I activate (enable) my WhatsApp Business number? You need to gather all the necessary data to u

A CSV file (Comma-Separated-Values) is a type of file that you can create or edit in Excel, Google Sheets, OpenOffice Calc, among others. It is used by Zenvia Customer Cloud to configure personalized messages and load your contact database. Instead of storing information in columns, CSV files store

File Sending and ReceivingHow can I send and receive files through a social media integration in Zenvia Customer Cloud? A: You can send and receive files such as images, videos, audios, and documents via social media platforms like Facebook Messenger and Instagram Direct when integrated with Zenvia

To send WhatsApp messages that include media, it's necessary to: Have a message template pre-approved by Meta within Zenvia Customer Cloud. Provide a media link during the setup of the message. ⚠️ Attention: This feature is available only for users with the Operator and Admin profiles. Template reg

Get answers to your questions about software plans and channels, additional costs, invoices, and cancellations from Zenvia Customer Cloud. What channels are available in the plans?There are seven channels available in a single package, each with its respective unit prices. You have the flexibility t

To send SMS messages in Zenvia Customer Cloud, it is necessary to understand some rules regarding the number of characters and types of messages allowed. In this article, learn how these rules work and how to configure your messages. How SMS sending worksSimple messages (Up to 160 characters): A sta

Message sending errors occur when messages, for some reason, do not reach the recipients. These cases are indicated as Sending errors or Not Delivered in the send reports. To understand the reasons for these errors, access a specific dispatch in Analytics > Broadcasts and: Download a file by clicki