Category: 03. Features

Check out the main limitations of the WhatsApp in Zenvia Conversion. Message Templates in Zenvia ConversionDue to the use of the WhatsApp Business API, WhatsApp and Facebook Messenger message templates are the only way for your company to initiate conversations, as long as the contact has not writte

At Zenvia Conversion, we have come to understand that the key to success in communications for any company is quick response times. And it is precisely to solve this problem that Zenvia Conversion's Bot can help you! To configure both WhatsApp and Facebook Messenger and Instagram, follow these steps

The Performance Dashboard is a feature in Zenvia Conversion that allows you to analyze data on the performance of your campaigns and the return on financial investment made through Zenvia Attraction and Meta.  For instance, suppose your company created a campaign for Black Friday and sent it to 100

Learn how you can make your customers contact you through a link or QR Code

The Team Performance Report aims to facilitate the analysis of each consultant's performance and the team as a whole regarding contacts entered within a specific period. The data in the Team Performance Report pertains to the Chats module. 💡 Tip: This report includes a date filter that determines t

Create a direct link to your Instagram inbox using Meta’s official shortcut: ig.me. This link allows customers to be redirected straight into a conversation with your business account quickly and easily. You can share this link on: Your website or blogNewsletters (emails)Promotional campaignsOther d

Learn how to send message templates to customers coming from channels other than WhatsApp or Messenger (e-commerce, forms, etc)To activate this function, follow the steps explained below: 1. Go to Conversation Channels on the left menu and choose the channel of your business (WhatsApp or Facebook Me

Configure the days and times when you will receive messages   To configure this setting: 1 - Go to Settings > My Profile > My Settings > Business Hours:   2 - Select the desired day(s) and time(s) and click "Save."     You can also choose whether the setting applies only to the Selected day, fro

Like WhatsApp, using the integration with Instagram Messages has a variable cost that will be added to your plan in Zenvia Conversion. Why Use Sessions in Zenvia Conversion?The Facebook API offers several benefits for companies, mainly by enhancing the handling of inquiries through complementary too

Learn how to activate this integration and share a payment link in your conversations within Zenvia Conversion   To activate this app, follow the steps below:   1 - Go to Apps and click on the MercadoPago icon to start the integration:   Important: Our integration with Mercado Pago is only avail