Category: 03. Features

From your website, newsletters, or other channels, you can use the URL shortener from Meta (Instagram) to redirect clients to a conversation in your instagram. When a client starts a new conversation or continues an existing conversation with your Instagram account, using an ig.me link, the client w

Configure the days and times when you will receive messages   To configure this setting: 1 - Go to Settings > My Profile > My Settings > Business Hours:   2 - Select the desired day(s) and time(s) and click "Save."     You can also choose whether the setting applies only to the Selected day, fro

The Performance Dashboard is a feature in Zenvia Conversion that allows you to analyze data on the performance of your campaigns and the return on financial investment made through Zenvia Attraction and Meta.  For instance, suppose your company created a campaign for Black Friday and sent it to 100

Check out the main limitations of the WhatsApp in Zenvia Conversion. Message Templates in Zenvia Conversion Due to the use of the WhatsApp Business API, WhatsApp and Facebook Messenger message templates are the only way for your company to initiate conversations, as long as the contact has not writ

Why is it limited when I can start a conversation? What are the costs of using the Facebook API? Just like WhatsApp, using the integration with Facebook Messenger has a variable login cost, which will be added to the plan you have contracted with Zenvia Conversion.   Why are Zenvia Conversion sess

At Zenvia Conversion, we have come to understand that the key to success in communications for any company is quick response times. And it is precisely to solve this problem that Zenvia Conversion's Bot can help you! To configure both WhatsApp and Facebook Messenger and Instagram, follow these steps

Check how to download each of these media files   Zenvia Conversion allows you to download the main media that you receive and send directly through the conversation with your customer. See how in the video below:   By directing the mouse arrow to the media you want to download, a small arrow wi

Important information so we can bill you for the service   To upload your credit card details to Zenvia Conversion, follow these steps:   1 - Go to Billing Profile and before entering your credit card information, make sure you have completed your billing profile. Click on the pencil to allow you

How to edit fields in HSM (pre-approved templates) on your phone Edit the HSM (Highly Structured Message) messages on the conversation screen. At the moment, only available for Android. From your Android phone:   1- Enter the conversation in which you want to send the message.   2- Select the te

You can receive and manage leads from Salesforce in Zenvia Conversion   First, to connect Salesforce to Zenvia Conversion, the client will need access to the API.   Go to Integrations > Salesforce and verify your domain. This domain or link is the address for your Salesforce account. Once it has b