Chats in Zenvia Conversion
Located in the left sidebar menu, Chats is a module of Zenvia Conversion where interactions and message exchanges between your company and a contact occur.
For example, if someone contacts you through any communication channel to inquire about the price of a product, they will be answered in Chats.
Conversational Channels
Learn what conversational channels are and how to configure them.
What are conversational channels?
At Zenvia Conversion, we use "conversational channels" to refer to the methods we use to communicate with our clients.
Which channels does Zenvia Conversion currently have available?
The ch
Monitor Activities
Monitor Activities is a feature of Zenvia Conversion where you can find detailed information about interactions and activities performed by your collaborators (Agents) in our solution.
For example, let's say you want to analyze the number of archived conversations in the month of June. With this fea