Category: 04. Message broadcast

The smart broadcast feature aims to increase engagement with your contact base through Zenvia Customer Cloud by sending messages at the most appropriate times, taking into account when your contacts are most active with your communications. This feature enables achieving better delivery and read rat

The We Miss You automation is a smart solution for engaging inactive customers. Using artificial intelligence, you can set up personalized messages via SMS or WhatsApp to reactivate contacts and strengthen relationships with your customer base. Requirements and OperationTo use this automation, it is

In this article, you will find information about triggering e-mail messages in Zenvia Customer Cloud.

Automatically transfer contacts who respond to your campaign to support with a specific agent or team. This way, you will increase the chances of conversion by making the most of each interaction. In this article, learn how to set up the transfer in an automation flow. Understand the feature Before

Selecting a goal for your broadcast means identifying the purpose of your communication. Although this step is not mandatory, choosing a goal helps our team improve the development of Zenvia Customer Cloud and enhance your experience.  ⚠️ Attention: This feature is available only for users with the

RCS (Rich Communication Services) is a channel that offers additional possibilities compared to SMS, including: Creating messages without character limits, featuring cards, carousels, images, audios, videos, and GIFs, making your communications more interactive and engaging. Sending messages with a

Tags provide the ability to organize and categorize broadcast messages based on criteria such as target audience, subject, or type of action, making it easier to search for specific triggers and analyze their performance metrics. Furthermore, tags can be used to create custom filters, allowing you t

When sending communications by email, RCS, SMS, or WhatsApp, you can choose how these messages are delivered.  ⚠️ Attention: This feature is available only for users with the Operator or Admin profiles. You must choose from the options: Broadcast now; Schedule broadcast; Send at the best time. Addi

For sending Email, RCS, SMS, or WhatsApp messages, it is necessary to choose how these messages are dispatched, and you can choose to send them in specific batches. Batch messaging is a feature that allows you to send messages separately if you do not want to send messages to all recipients at once.

When contacts do not interact with your communications, sending a new message can be a good re-engagement strategy as it helps regain the interest of your audience and improve engagement rates. For example, your company launched a welcome promotion campaign with an exclusive discount for new users,