10. Send message at the best time in Zenvia Customer Cloud
The smart broadcast feature aims to increase engagement with your contact base through Zenvia Customer Cloud by sending messages at the most appropriate times, taking into account when your contacts are most active with your communications. This feature enables achieving better delivery and read rat
14. Assigning customer service in WhatsApp broadcasts
Allow new customer service inquiries initiated by a campaign to be directed to a specific groups or agents.
Customer service assignment enables you to manage responses from mass WhatsApp broadcasts, distributing inquiries among your team members.
⚠️ Attention: This feature is available only to users
05. Send RCS messages in Zenvia Customer Cloud
RCS (Rich Communication Services) is a channel that offers additional possibilities compared to SMS, including:
Creating messages without character limits, featuring cards, carousels, images, audios, videos, and GIFs, making your communications more interactive and engaging.
Sending messages with a
16. Transfer contacts to sales support in WhatsApp broadcasts
Send WhatsApp messages in bulk and maintain conversations with your customers through human or automated support in Zenvia Customer Cloud. This ensures a continuous and smooth experience for your customers, while also increasing your chances of sales and conversion.
SpecificationsSupported Channel:
15. Transfer contacts to customer service in RCS message broadcasts
Send mass RCS messages and maintain the conversation with your customers through human support in Zenvia Customer Cloud. This way, you ensure a continuous and seamless experience for your customers, increasing your chances of sales and conversion.
Specifications
Supported channel: RCS Rich text - C
[Beta] Send SMS messages in Zenvia Customer Cloud
⚠️ The following journey is in testing phase and is available only for some users. To proceed with the steps of the current journey, please refer to the article Sending SMS Messages.
Bulk SMS sending allows your messages to be read within minutes and has a 90% open rate. This means a higher cha
07. How to tag message broadcasts in Zenvia Customer Cloud
Tags provide the ability to organize and categorize broadcast messages based on criteria such as target audience, subject, or type of action, making it easier to search for specific triggers and analyze their performance metrics.
Furthermore, tags can be used to create custom filters, allowing you t
13. Best practices for sending emails
To ensure efficient and secure delivery of your emails, we have outlined some important points and best practices for configuring your email broadcasts in Zenvia Customer Cloud.
Authentication
DNS Records:
Make sure that the DNS record entries are correctly registered when setting up a domain. This