Category: 03. Reports

The Performance Dashboard is a feature in Zenvia Conversion that allows you to analyze data on the performance of your campaigns and the return on financial investment made through Zenvia Attraction and Meta.  For instance, suppose your company created a campaign for Black Friday and sent it to 100

At Zenvia Conversion, we understand that the key to success in business communications lies in fast response times.  Therefore, calculating the median response time is essential to ensure that a contact is attended to by one of your consultants. What is Median Response Time This report calculates t

Conversational Channels is a feature of the Zenvia Conversion Report module that helps better understand the quantity of interactions and messages exchanged in your company. The metrics are derived from conversations held in the Chats module and are related to the channels contracted by you. How to

The New Contacts and Conversations Report is a feature of Zenvia Conversion that shows the metrics from contacts and conversations conducted in customer service Chats. Filter the data by groups and by time period to analyze in detail the metrics of the Chats module, such as response time and your t

Learn about your team's performance with respect to quotes and sales     This panel provides key information about quotes that are on hold, rejected, and those that have been converted to sales, as well as billing over a given period.   On hold   Total quotes pending approval by the contact, in co

Understand how to analyze the closing reasons in this report. This report is useful to know the closing reasons for the agent's conversations. In addition to allowing you to see this information in total amounts and view them over a period of time, so you can identify opportunities for improvement

Located in the side menu, the Overview represents the home page of Zenvia Conversion. It provides a summary of open tickets, real-time activities, and performance metrics for your team.  Upon logging into our solution, you will be automatically redirected to this page. Below, we will detail each fu

To create these reports, you must activate the Visit and Test Drive reports following the next steps: 1.- Go to apps and click in the + symbol located at the bottom right corner of the screen 2.- Click Show All and scroll down until you find Visits. Click it. 3.- Follow the steps 1.- and 2.- to

Read more about our API and Extension Points. API The Zenvia Conversion API allows you to perform various tasks as well as receive notifications about various events through Webhooks. An API Key is required for interacting with the API, which can be obtained in two ways: Each time an App is in

Learn how to interpret the details of your campaigns in conversations. In Zenvia Conversion, after you receive contact from a lead through one of your Meta (Facebook, Instagram) campaigns, you can view all the details of the ad through which the client entered the generated conversation.   The fi