Category: 06. Sales

The integration between Zenvia Customer Cloud and OLX allows capturing leads generated by OLX ads and managing them directly on the platform. For example, leads from real estate ads can be automatically distributed to the sales team, with status tracking, agent assignment, and centralized service in

The Quotes App simplifies the creation and sending of quotes to your contacts via WhatsApp, allowing you to register and measure all sales made through Zenvia Customer Cloud. Additionally, with this integration, you can manage your company's product catalog, configure additional fields to export a q

In the left sidebar of the Sales module in Zenvia Customer Cloud, you will find Integrations to install sales-related applications in your Customer Inbox. Some types of applications you can install and configure include CRM, ERPs, lead providers, sales websites, and more. This way, you can enhance y

The Overview in Sales is a feature of the Sales module in Zenvia Customer Cloud. Here, you'll find an overview of the reports with metrics of your sales interactions, both from your users and your contacts. ⚠️ Attention: This feature is only available to users with Operator, and Admin profiles. Ho

Integrate WooCommerce with the Commercial Service to automate messages and make it easier to send product information directly in conversations with customers. With this app, you can: Send automatic messages via WhatsApp and Facebook Messenger whenever a new order is received in WooCommerce.Share co

Manage your Mercado Libre leads directly on Zenvia Customer Cloud by answering customer questions in the commercial service inbox. Before you startLogin requirements: It is mandatory to use an administrator account to complete the integration.Compatible listings: Cars, Real Estate, and Services list

Manage and organize how users are grouped and how the support tickets are distributed among them. In this article, you will learn: Edit group nameChange a user's groupConfigure group rules and parametersDefine how contacts will be assigned to the groupEnable automated triageConfigure automatic closi

Understand how the hierarchical structure of service groups and channel assignment works in Zenvia Customer Cloud. Access the structure To view the structure, follow these steps: Go to Sales > Settings > Customer service teams; Click on Customer service structure. Understand the structure The str

With this Zenvia Customer Cloud integration, it is possible to share Google Drive file links between users and contacts to send cloud-saved files via messages during their interactions.  In this article, you will learn how to install, configure, and activate this application. ⚠️ Attention: This feat

With this integration, it is possible to send PayPal payment links to your contacts during interactions in Zenvia Customer Cloud. Additionally, you have the flexibility to choose the currency and view notes and reports of confirmed and pending payments. ⚠️ Attention: This functionality is available