Category: Settings

The webhook integration allows communication with almost all tools. The webhook enables sending data from Zenvia Chat's customer service and messages to any other system that is ready to receive them. It is possible to use tools like Zapier and Pluga to easily integrate with hundreds of already list

With the email channel, it is possible to receive and respond to emails through Zenvia Chat. Email is a form of electronic communication that allows messages to be sent between people over the internet. It works like a digital letter, where you can write a message, add attachments such as documents

By enabling the WhatsApp channel you allow all messages sent to the contracted number to reach Zenvia Chat.   WhatsApp is one of the world's most popular instant messaging platforms, allowing users to exchange text messages, voice and video calls, share media and documents. WhatsApp stands out for i

RD Station Marketing is a marketing automation software that helps with capturing, managing, and communicating with customers and leads (potential clients). Zenvia Chat has a native integration with RD Station Marketing, allowing conversations initiated through the tool, via any channel (chat, voice

With API integration, you can create a fully customized chat within your website or app.  To access this functionality, go to Zenvia Chat - Administrator Profile > Settings > Integrations > API. To get started, simply click on the API tab in the top menu and then fill in the integration details on

Zenvia Chat's Plans feature allows the account administrator to understand which plan their account is associated with, as well as to request the expansion of licenses and change their plan in a practical and clear way (check out the available plan options here). To access this functionality, go to

Here, you should configure the preferences related to the features and apply them to your entire account. To access this feature, go to Zenvia Chat - Administrator Profile > Settings > Account Preferences. Automatic Distribution  By enabling the direct and automatic distribution feature, the follo

The Custom Channel feature allows you to set up a new channel, different from the existing ones in Zenvia Chat, including a custom name and icon. The benefit of this feature is to extend the integration of channels (third-party platforms) from a customizable channel, which can be integrated via API.

By enabling the Mercado Libre channel, it is possible that all questions and direct messages sent by customers to your store on this platform will reach Zenvia Chat. Mercado Libre is one of the largest e-commerce platforms in Latin America. It allows sellers and buyers to meet virtually to buy and s

Telegram is an instant messaging application that offers a range of features, including group chat, voice and video calls, file sharing and an open application programming interface (API) that allows the development of bots and custom integrations. One of the distinctive aspects of Telegram are its