01. Consumption report in Zenvia Customer Cloud
The consumption report provides a detailed view of the usage of the plan contracted by your organization, allowing you to monitor the volume by channel, InteractionZ, and users. Additionally, it enables you to monitor the billing estimate for the current month and compare it with previous months.
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02. Conditions and usage of InteractionZ
InteractionZ is the term that describes message interactions between the company and the contact. These interactions can be:
Messages sent to a device, called Mobile Terminated (MT);
Return messages, i.e., those initiated from a device, called Mobile Originated (MO).
An InteractionZ lasts for 24 ho