New WhatsApp Business pricing model
Effective as of July 1, 2025
Starting July 1, 2025, WhatsApp Business API will no longer use the 24-hour session (or conversation window) pricing model. Charging will now be based on each template message sent, except for user-initiated interactions.
What is changing?End of 24-hour conversation wind
How support with Zoe works for Zenvia Customer Cloud via the website
OverviewZoe is Zenvia’s virtual assistant that helps you answer questions, request support, and manage your plan quickly and securely. For Zenvia Customer Cloud customers, support is provided the logged-in environment, ensuring more security and personalization. If you access Zoe through the Zenvia