How to set up Zenvia Conversion Bot
At Zenvia Conversion, we have come to understand that the key to success in communications for any company is quick response times.
And it is precisely to solve this problem that Zenvia Conversion's Bot can help you! To configure both WhatsApp and Facebook Messenger and Instagram, follow these steps
Share your typical response time
How Zenvia Conversion Bots allows you to share your response times with customers
When a customer contacts your company, Zenvia Conversion Bots sends a message to communicate the expected response time. 🤖
This way your business can provide real information about waiting times, which creates a
How to request contact details with Zenvia Conversion Bots
With Zenvia Conversion Bots you can request your client's name, email, and WhatsApp.
To activate this feature:
1- Go to Customer service channels
2- Select the channel. This can be one of your WhatsApp lines or a Facebook page.
3- In Zenvia Conversion Bots, select the Ask for contact i
Tips for creating greeting messages with Zenvia Conversion Bots
Learn how to get the most out of this feature
For your clients to be satisfied with the service you provide, it's important to put some thought into how and when you'll use welcome messages. Here we'll show you a few examples.
A welcome message is a good opportunity to clarify from the beginning
How to measure customer satisfaction with Conversion Bots
Send a survey at the end of each conversation to find out how satisfied your clients were.
Your company surely wants to know how satisfied your clients are as a measure of the quality of your service, right?
Conversion Bots allows you to do this so that you can evaluate both your business's perfor