Category: Solutions

Resolve your doubts about the use of international and regional phone prefix codes to ensure your contacts' accuracy in message broadcasts, and learn how to avoid errors and additional charges in Zenvia Customer Cloud's broadcasts. Why should I review the international and regional phone prefix code

Do you want to cancel your account in Zenvia Conversion? For us, it's regrettable that you are considering canceling your account! 😔  In this document, we have prepared a step-by-step guide with the necessary information to complete your cancellation process easily and efficiently. ⚠️ Attention: Th

Configure the days and times when you will receive messages   To configure this setting: 1 - Go to Settings > My Profile > My Settings > Business Hours:   2 - Select the desired day(s) and time(s) and click "Save."     You can also choose whether the setting applies only to the Selected day, fro

From your website, newsletters, or other channels, you can use the URL shortener from Meta (Instagram) to redirect clients to a conversation in your instagram. When a client starts a new conversation or continues an existing conversation with your Instagram account, using an ig.me link, the client w

Learn how to send message templates to customers coming from channels other than WhatsApp or Messenger (e-commerce, forms, etc)   To activate this function, follow the steps explained below:   1 - Go to Conversation Channels on the left menu and choose the channel of your business (WhatsApp or Fac

At Zenvia Conversion, we have come to understand that the key to success in communications for any company is quick response times. And it is precisely to solve this problem that Zenvia Conversion's Bot can help you! To configure both WhatsApp and Facebook Messenger and Instagram, follow these steps

Find out what to do if you are not receiving notifications on the desktop version   For a better performance of Zenvia Conversion, you need to install Google Chrome. You can install it by clicking this link.   I'm not receiving notifications from any websites   Check that notifications are activat

Check out the main limitations of the WhatsApp in Zenvia Conversion. Message Templates in Zenvia Conversion Due to the use of the WhatsApp Business API, WhatsApp and Facebook Messenger message templates are the only way for your company to initiate conversations, as long as the contact has not writ

The Zenvia Conversion API has an important section for notifying other systems when certain events occur within the platform. The API notifies other systems via an HTTP POST request to a registered URL, sending the event-related information in the request body. This technique is known as a Webhook.

Zenvia Conversion is a solution that centralizes customer service across multiple channels, such as WhatsApp, Facebook Messenger, Instagram, and Webchat. It allows for quicker sending and receiving of messages to boost sales, increase conversion rates, and provide a better sales service experience.