Important: Before following the instructions, make sure the feature is available for your access profile.Learn how to retrieve the interaction history of one or more contacts and obtain a complete backup of commercial service records. 1. Activity MonitorGo to the menu Sales > Activity Monitor.Set th

The Automatic Messages feature are messages that can be fired based on triggers, using variables in the text, configuring different departments and establishing recurrence of sending, i.e. after how long (it is possible to configure the time) the message will be resent. This feature allows the custo

To ensure optimal availability and performance of our platform, Zenvia Customer Cloud has implemented enhanced mechanisms for API access control. These measures are designed to optimize usage and prevent operational overload. API Access Times and LimitsFrom 7:01 AM to 6:59 PM: The APIs have a maximu

Use the  Indicators to monitor ticket performance, including metrics such as open, resolved, canceled, and reopened tickets. In this article, see: What are IndicatorsHow to access the IndicatorsHow to configure dashboards and filtersUsing the IndicatorsAnalyzing the Indicators⚓︎ What are IndicatorsT