Our API's allow up to 10 requests per minute. To increase this limit, contact support. Find out more about API times and limits. ⚠️Attention: In the Tickets API, after 3 requests with error, the code 429 - Too many failed requests will be returned, blocking requests for 60 seconds. This time is left

The Automatic Messages feature are messages that can be fired based on triggers, using variables in the text, configuring different departments and establishing recurrence of sending, i.e. after how long (it is possible to configure the time) the message will be resent. This feature allows the custo

The Knowledge Base feature allows you to create and configure a Knowledge Base (KB) for an artificial intelligence assistant. In simple terms, it works like a customized "instruction manual" or "external brain" that you provide to your AI agent so it can consult the information before responding to

How Zenvia Conversion Bots allows you to share your response times with customers When a customer contacts your company, Zenvia Conversion Bots sends a message to communicate the expected response time. 🤖   This way your business can provide real information about waiting times, which creates a

Important: Before following the instructions, make sure the feature is available for your access profile.File Sending and ReceivingHow can I send and receive files through a social media integration in Zenvia Customer Cloud? A: You can send and receive files such as images, videos, audios, and docum

Important: Before following the instructions, make sure the feature is available for your access profile.Analyze the performance of your broadcasts messages and campaigns created on Meta (Click to WhatsApp) in the Zenvia Customer Cloud Campaigns report. With this report, you can evaluate how many pe

1. AI Agent Configuration1. What are AI Agents? AI Agents are configured on the Zenvia Customer Cloud platform to automate interactions and handle conversations according to the instructions, knowledge, and tools defined by the organization. 2. Where can I access AI Agents? Go to Zenvia Customer Clo

Use the  Indicators to monitor ticket performance, including metrics such as open, resolved, canceled, and reopened tickets. In this article, see: What are IndicatorsHow to access the IndicatorsHow to configure dashboards and filtersUsing the IndicatorsAnalyzing the Indicators⚓︎ What are IndicatorsT