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Results found: 321
I have to update or refresh to see new messages and/or contacts
Here are a few options if you are not able to see new messages until you refresh the screen
Like most web applications, Zenvia Conversion relies on internet access to work correctly. However, this access may be restricted or have specific configurations according to the location, Wi-Fi network, com
Android and iOS Incidents
Try the following steps if you are experiencing difficulty with Zenvia Conversion's mobile app
Occasionally, you may experience issues with your Zenvia Conversion app, whether you use it on Android or iOS. If you are having this problem, you can try the steps below:
1 - On your phone, go to
WhatsApp rules and definitions
Below, you'll find answers to some frequently asked questions related to WhatsApp, including account activation, message templates, session initiation, and number classification.
Account Activation
How do I activate (enable) my WhatsApp Business number?
You need to gather all the necessary data to u
Create, manage and edit labels
Customize your labels according to the needs of your business.
Updated over a week ago
Zenvia Conversion allows you to tag your contacts to identify them according to their needs, their stage in the sales funnel, or any other attribute that helps you organize them in the best way.
To create
Create an account and login to Zenvia Conversion
In this documentation, you'll find a step-by-step guide on how to create a new account and login to Zenvia Conversion. Start using all the features of our solution!
Create an Account
Learn the necessary steps to create your account on Zenvia Conversion.
1. Access App.zenvia;
2. Go to Product > Solut
Notifications and WebHooks
The Zenvia Conversion API has an important section for notifying other systems when certain events occur within the platform.
The API notifies other systems via an HTTP POST request to a registered URL, sending the event-related information in the request body. This technique is known as a Webhook.
Questions about plans and contracts
Get answers to your questions about software plans and channels, additional costs, invoices, and cancellations from Zenvia Customer Cloud.
What channels are available in the plans?
There are seven channels available in a single package, each with its respective unit prices. You have the flexibility
What are quick responses and how to create them
Quick Replies are message templates designed to be sent in specific situations during customer service to expedite communication with your contacts.
For example, if a product is out of stock or if the company receives a message outside of business hours, a Quick Reply will be sent to the contact.
Qu
How to clear cache, cookies and site data
It's possible that when Zenvia Conversion makes a change or resolves an issue, you'll need to clear your browser cache for the change to take effect.
To clear your browser cache, cookies, and site data, please follow the next steps:
1- If you are using Google Chrome, the best browser to use Zenvia C
01. Plans and contracts in Zenvia Customer Cloud
Subscription to a Zenvia Customer Cloud plan must be done on the Zenvia website. It is necessary to combine a software plan with a channels plan.
Check plan details, contracts, and payment method at Settings > Plans and contracts.
⚠️ Attention: This feature is only available for users with the Admin
06. Reset or change my password
In this article, learn how to reset or change your access password for Zenvia Customer Cloud.
The following steps describe how to reset forgotten passwords. If you want to make changes to a known password, continue with Change my password.
Reset my password
If you have forgotten your access password
Reports: New contacts and conversations
The New Contacts and Conversations Report is a feature of Zenvia Conversion that shows the metrics from contacts and conversations conducted in customer service Chats.
Filter the data by groups and by time period to analyze in detail the metrics of the Chats module, such as response time and your t
Integration of Zenvia Conversion App and Zapier
Find out what is it and how can help your business
Zapier is a site that allows you to easily integrate the web applications you use, making it very easy to automate tasks.
With the help of Zapier, Zenvia Conversion can be integrated with multiple applications that streamline the management
Area and country calling codes review in message broadcast
Resolve your doubts about the use of international and regional phone prefix codes to ensure your contacts' accuracy in message broadcasts, and learn how to avoid errors and additional charges in Zenvia Customer Cloud's broadcasts.
Why should I review the international and regional phone prefix code
02. Conditions and usage of InteractionZ
InteractionZ is the term that describes message interactions between the company and the contact. These interactions can be:
Messages sent to a device, called Mobile Terminated (MT);
Return messages, i.e., those initiated from a device, called Mobile Originated (MO).
An InteractionZ lasts for 24 ho
Unverified Trial and Extended Trial
To set up your first line with Zenvia Conversion, you'll start with the trial version of the product, which can be limited or extended
Once your business has completed the registration process, you will be able to send messages, even before WhatsApp verifies your business. Meta/WhatsApp refers t
Steps and Conditions for Migrating Between BSPs
How to migrate between WhatsApp providers
In the previous article, we explained the process of migration and its benefits.
Below, we explain the steps and conditions to be able to migrate your WhatsApp number to the "Zenvia" BSP.
CONDITIONS
Have access to the same Business Manager ID y
01. Add and manage organization users
Users are individuals who will effectively access and use Zenvia Customer Cloud.
Each user must be linked to a profile, through which their access permissions will be established and specified. Check the access permissions for each type of profile.
⚠️ Attention: Only users with the Admin profile can
02. Add and Manage Content in the Knowledge Bases
Add content to serve as the knowledge source for your chatbots and turn your information into an automated tool to solve user questions, inquiries, and possible issues.
In the Knowledge Bases, you add files or URLs that the chatbot will use as a source of information to provide faster and more effec
Border Groups and Zones in Zenvia Conversion
Zenvia Conversion allows you to define zones within the hierarchy of your groups. Zones have two functions:
To merge duplicate leads
To limit the transfer of prospects outside the zone
These zones are created by using border groups.
How Zones Work
In the following example, there are two zones.
Most used plugins and how to add the WhatsApp button to your website
WhatsApp plugins are software extensions or components that allow you to add a WhatsApp chat button or functionality to your website for direct communication with users.
Having a WhatsApp button on your website can facilitate communication with your audience. In this article, we have compiled some p
How to find my Templates and Quick Responses
How to access the text you need for your conversation in seconds
In Zenvia Conversion, you can quickly find message templates and quick responses from each of your conversations.
For that, both on your mobile device and on your desktop, all you have to do is enter the conversation and type the "/"
01. Defining the Objective and Type of Chatbot
Welcome to the Chatbot module of Zenvia Customer Cloud. Here, you do not need to understand programming or code to create a virtual assistant and automate communication with your customers.
This article is an introduction to guide you through the first steps and ensure that your solution meets your
How to change the profile picture of your WhatsApp line or channel
Learn in this article how to insert and/or change your profile picture for your communication channels and registered lines in Zenvia Conversion.
How to Change the Channel Profile Picture
1. Access Conversational Channels from the side menu.
2. Choose the channel or line you want to change.
3. Cli
Visit and Test Drive reports
To create these reports, you must activate the Visit and Test Drive reports following the next steps:
1.- Go to apps and click in the + symbol located at the bottom right corner of the screen
2.- Click Show All and scroll down until you find Visits. Click it.
3.- Follow the steps 1.- and 2.- to
01. Check payments and billing of Zenvia Customer Cloud
In Zenvia Customer Cloud, you can generate the 2nd copy of your invoice, check your payment history, view the status of paid, pending, and canceled invoices, and issue an invoice in Settings > Billing.
Access billing
⚠️ Attention: This functionality is only available for users with the Viewer or A
01. How to Create Blocks and Connect Them
Welcome to the Chatbot Constructor!
Learning how to create blocks and connect them is the first step to a functional and comprehensible conversational flow design.
In this article, you will learn the basics by creating a basic conversation flow. For this, we will create a new chatbot as a test.
Acc
Automation of Transactional and Conversational Messages through API
How you can automate your conversations and messages through the Zenvia Conversion API
Zenvia Conversion allows you to automatically send messages in any conversational channel (WhastApp, FB Messenger, etc.) through its API. This is very useful for various use cases, such as:
Sending notifica
User's role and Group Organization in Zenvia Conversion
Understand the functions of each user profile within Zenvia Conversion and how the hierarchy of user groups works.
Zenvia Conversion allows the creation of groups and subgroups to organize your company's structure, enabling the creation of a hierarchical tree of groups and users on the platform.
The
How to integrate Facebook Lead Ads and Instagram Ads
Learn how to integrate to receive your leads on Zenvia Conversion
Facebook Lead Ads make it easy to generate leads. People just need to tap on your ad on Instagram or Facebook to bring up a pre-filled form with their contact details, ready to be sent directly to you.
With the Facebook Leads app
09. Registering a domain and adding email address
Email domain is the part of an email address that comes after the @ symbol. You can create a custom domain with your company name to add authenticity to your messages. This article guides you through the steps to register and authenticate a domain.
⚠️ Attention: This feature is available only for us
04. Activate, pause, and schedule an automation in Zenvia Customer Cloud
When creating an automation, Zenvia Customer Cloud allows you to perform various settings in the flow, including activation, pause, and scheduling of the automation.
⚠️ Attention: These features are available only for users with the Operator or Admin profiles.
In this article, we will detail each of
Group settings, new contacts waiting and average waiting time
Discover how to configure these options in Zenvia Conversion
To get started, go to Settings> Groups&Users click on the three indicated dots and then press General:
Next, some options will appear that can be edited:
New waiting contacts
In this section, you can modify the times to be consi
Ads that click to WhatsApp, Facebook Messenger or Instagram Direct
Learn how to use this tool in your business
By creating click ads for WhatsApp/Facebook Messenger/Instagram Direct you can redirect your leads directly to the inbox of each of these three channels. Here are the first steps to do this:
Through WhatsApp
With Ads that click to WhatsApp, you can
02. Create an account and login to Zenvia Customer Cloud
Welcome to Zenvia Customer Cloud! Create an account and access a single multichannel solution that centralizes and manages your customer data with greater operational efficiency.
The first step to create an account is to choose a plan. You can sign up for a Zenvia Customer Cloud plan on Zenvia websi
How to edit a user’s information, role, and group
Learn how to changing information after creating a user
To edit information for an already created user, go to Settings > Users&Groups and click on the pencil icon corresponding to the user you want to change:
From here, you’ll be able to edit Name, Last Name, E-mail, Mobile number, Document numb
Why we use Sessions on Facebook Messenger and how they are calculated
Why is it limited when I can start a conversation? What are the costs of using the Facebook API?
Just like WhatsApp, using the integration with Facebook Messenger has a variable login cost, which will be added to the plan you have contracted with Zenvia Conversion.
Why are Zenvia Conversion sess
Why we use Instagram sessions and how they are calculated
Like WhatsApp, using the integration with Instagram Messages has a variable cost that will be added to your plan in Zenvia Conversion.
Why Use Sessions in Zenvia Conversion?
The Facebook API offers several benefits for companies, mainly by enhancing the handling of inquiries through complementary t
01. Message Broadcast goal: what it is and how to define it in Zenvia Customer Cloud
Selecting a goal for your broadcast means identifying the purpose of your communication. Although this step is not mandatory, choosing a goal helps our team improve the development of Zenvia Customer Cloud and enhance your experience.
⚠️ Attention: This feature is available only for users with the
What are Zenvia Conversion Bots Greeting Messages and how Can I Activate Them
Learn how to use Zenvia Conversion Bots to handle initial contact with a client
Welcome messages are an important first step to help your clients get information as quickly as possible.
To create your welcome messages:
Go to Customer service channels and select your WhatsApp line or Faceboo
Arrival Groups and Assigned Groups
Arrival Group
The group that a prospect arrives at when they are initially registered is call their "Arrival Group". For prospects created via integrations with leads channels, the various distribution strategies configured by each channel will determine the Arrival Group.
For prospects uploaded ma
02. Automations API: How to use and integrate with Zapier in Zenvia Customer Cloud
Zenvia Customer Cloud allows you to initiate an automation through an API call on a third-party server or system.
⚠️ Attention: This feature is available only for users with the Operator or Admin profiles.
In this article, we explain why to use Zenvia Customer Cloud's marketing automation API and ho
10. Invalid contacts
Identify and correct duplicate or incorrect contacts to ensure that your entire Zenvia Customer Cloud database is ready to receive messages.
Additional Fields
In Zenvia Conversion, Pro Plan customers can add additional fields that are customized to your business, improving the organization of important information in the platform and making it easier for your team to access.
Additional fields can be simple text (open), dropdown (multiple options) or date
03. Start a customer service with a WhatsApp Message Template
Message templates in Zenvia Customer Cloud are used to initiate or reestablish a conversation in the Customer Inbox.
These templates, created by you, undergo content validation by Meta, ensuring their effectiveness. Once approved, they can be used to initiate conversations with your contact base.
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Contact Database in Zenvia Conversion
Zenvia Conversion
How to edit and add your payment information in Zenvia Conversion
Important information so we can bill you for the service
To upload your credit card details to Zenvia Conversion, follow these steps:
1 - Go to Billing Profile and before entering your credit card information, make sure you have completed your billing profile. Click on the pencil to allow you
04. Satisfaction Survey in Chatbot
In Zenvia Customer Cloud, the Satisfaction Survey is a feature that allows you to measure how satisfied your customer is with the service they received from your company. By using it, you can obtain data and evaluations to provide improvements in customer service.
We offer two types of satisfaction
Facebook Catalog
Learn how you can send your Facebook product catalog via WhatsApp
Create a Catalog
1 - Access your Commerce Manager page in your Facebook Business Manager (https://business.facebook.com/commerce/) and press on “Add a Catalog”:
2 - Setup your catalog configuration and rename it to your company n
02. Create and adjust the personality traits
The Personality traits screen allows you to create and adjust the characteristics of your chatbot. Here, you can define the following aspects to guide its behavior:
Purpose: Determine who the chatbot is and its main functions.
Behavior: Establish how the chatbot should interact with users, includin
02. Send SMS messages in Zenvia Customer Cloud
Mass SMS broadcasting allows your messages to be read within a few minutes and has a 90% open rate. This means a higher probability of reaching and engaging your recipients. There are possibilities for broadcasts: holidays, enrollment campaigns, welcome and engagement messages, reminders for appoint
WhatsApp Message Templates in Zenvia Conversion
Discover how to create message templates for WhatsApp and optimize your communications in Zenvia Conversion
Quick guide to Zenvia Conversion initial settings
Guide for your account's initial configuration on the platform
Hey! if you got this far, I think you already have a Zenvia Conversion [Sirena] plan contracted.
In this article you'll get easy access to the first steps to set up your account and quickly start your operation.
Reminder: only
How to edit fields in HSM (pre-approved templates) on your phone
How to edit fields in HSM (pre-approved templates) on your phone
Edit the HSM (Highly Structured Message) messages on the conversation screen. At the moment, only available for Android.
From your Android phone:
1- Enter the conversation in which you want to send the message.
2- Select the te
Zenvia Conversion Features
Answers to common questions about Zenvia Conversion's various features
Can you send bulk messages through WhatsApp?
Yes, the feature is called "Distribution Lists" and allows you to send between 100 messages (basic plans) and 500 messages (PRO plans) a day and with WhatsApp's official approval
01. Customer inbox in Zenvia Customer Cloud
Handle customer service and monitor interactions between your company and contacts in the Zenvia Customer Cloud Customer inbox. Here, you manage conversations, answer messages, and keepon track service activities.
For example, if someone contacts you after a message broadcast, it is in the Customer
How to request contact details with Zenvia Conversion Bots
With Zenvia Conversion Bots you can request your client's name, email, and WhatsApp.
To activate this feature:
1- Go to Customer service channels
2- Select the channel. This can be one of your WhatsApp lines or a Facebook page.
3- In Zenvia Conversion Bots, select the Ask for contact i
05. Start a sale with a Facebook Messenger Template
Message templates in Zenvia Customer Cloud are used in the Customer Inbox to initiate the first contact or re-establish service after the session has ended.
You create the templates and they go through content validation by Meta, ensuring compliance with Facebook Messenger's usage rules. After appro
Steps to export your WhatsApp contacts list
The objective of this article is to help you migrate your contact database, which is stored in your WhatsApp (whether it's Common or Business API) or in your phone's contact list, and transfer them to your Zenvia Conversion account.
If the import list is small, averaging about ten contacts or so, yo
How to integrate Zenvia Attraction with my Zenvia Conversion account
Zenvia Attraction is a mass messaging platform for marketing campaigns across channels such as SMS, Email, WhatsApp, and RCS. And Zenvia Conversion is a solution to simplify communication and conversion for your sales strategies.
Integration with Zenvia Conversion allows you to unify the processes o
How to Create a CSV File for Bulk Uploads
Ensure that your file is free from errors when you upload your database
When a CSV file doesn't fulfill the necessary requirements to upload a database containing multiple clients, Zenvia Conversion will display an error:
To avoid this, follow the steps below:
1 - Create a spreadsheet with Goog
How to delete users in Zenvia Conversion
To delete a user in Zenvia Conversion, go to Settings > Groups and Users and Click on the trash can icon corresponding to the user you want to delete.
If the user to be deleted has contacts in his portfolio, Zenvia Conversion will display the following image:
1 - By clicking on "Delete all" the
How to set up Zenvia Conversion Bot
At Zenvia Conversion, we have come to understand that the key to success in communications for any company is quick response times.
And it is precisely to solve this problem that Zenvia Conversion's Bot can help you! To configure both WhatsApp and Facebook Messenger and Instagram, follow these steps
Integrations in Zenvia Conversion
In the left sidebar menu, you'll find the Integrations module in Zenvia Conversion. Here, you can view, install, and configure integrations and applications, such as CRM, ERPs, lead providers, sales websites, and communication channels like WhatsApp, Facebook, Instagram, and Webchat.
Let's say you h
11. Reengage contact base in Zenvia Customer Cloud
When contacts do not interact with your communications, sending a new message can be a good re-engagement strategy as it helps regain the interest of your audience and improve engagement rates.
For example, your company launched a welcome promotion campaign with an exclusive discount for new users,
Media sizes and formats accepted in Zenvia Conversion
Check what are the limitations on sending media according to WhatsApp
Can Zenvia Conversion send audio messages? How large can the files be and in what format?
Yes! We support AAC, M4A, AMR, OGG, and Opus file types. The maximum file size is 16 MB.
Can you send documents using Zenvia Con
How to record salesfloor visits and test drives
In the conversation, select the ( + ) icon > then, the "visits" icon:
Three statuses will appear:
Canceled: for those visits that you scheduled but did not happen.
Pending: for those you have already scheduled.
Done: to record that the client finally visited the salesfloor.
In all three
How to update the working hours of your team
This functionality allows you to manage your team's work schedules instantly, without having to modify the settings for each agent.
This allows you to define the work hours when an agent can receive Zenvia Conversion notifications. If the agent is not available, an alert will appear saying that it
06. Sales API in Zenvia Customer Cloud
The Sales API in Zenvia Customer Cloud was developed to asynchronously integrate leads into Zenvia Customer Cloud, allowing you to receive a webhook with their results.
Learn in this article how to activate the integration in your account and how to configure your API.
⚠️ Attention: Integrating an A
01. Integrations of Sales in Zenvia Customer Cloud
In the left-hand menu, you'll find the Integrations module in Zenvia Customer Cloud. Here, you can view, install, and configure integrations and applications, such as CRM, ERPs, lead providers, sales websites, and much more.
Let's say you have a store on Mercado Livre. By integrating your account wi
05. Send RCS messages in Zenvia Customer Cloud
RCS (Rich Communication Services) is a channel that offers additional possibilities compared to SMS, including:
Creating messages without character limits, featuring cards, carousels, images, audios, videos, and GIFs, making your communications more interactive and engaging.
Sending messages with a
RD Station in Zenvia Conversion
How to activate integration with this marketplace.
You can manage the leads that come in via your RD Station account using Zenvia Conversion. Here's how that works.
1 - Go to Apps > RD Station
2 - Click "Start Session"
3 - You will be redirected to the RD Station website, where you can se
02. Contact Assignment in Zenvia Customer Cloud
The Contact Assignment is a feature of Settings in Zenvia Customer Cloud, where you define how contacts are assigned to your support groups.
When a new contact enters the Inbox, the assignment rule notifies users belonging to the same group. The behavior of this rule varies according to the chosen c
How the shared inbox works
A shared inbox for your agents
With a shared WhatsApp inbox you can see all your group's conversations and assign them, send messages, make comments, notes, and even transfer conversations to other agents in the team.
Plus, each message sent via WhatsApp is visible in one unified inbox (All) that
How the Unassigned List Works
The Unassigned List can have different functions within the Chat section in Zenvia Conversion. Depending on the scenario, it may refer to contacts not linked to a user or contacts assigned but not yet addressed by any member of your team.
If the Unassigned List is activated, you have visibility of
How can I upload multiple clients to Zenvia Conversion
You can upload databases to Zenvia Conversion through a CSV spreadsheet
This function saves essential time when loading customers and prospects in Zenvia Conversion.
Here we will show you the step by step:
1 - Go to "Contacts", on the "+" symbol in the lower right corner select "Upload conta
07. Integration of the Quotes App
The Quotes App simplifies the creation and sending of quotes to your contacts via WhatsApp, allowing you to register and measure all sales made through Zenvia Customer Cloud.
Additionally, with this integration, you can manage your company's product catalog, configure additional fields to export a q
Webmotors
See how to perform this integration with Zenvia Conversion
API Webmotors Documentation:
https://portal-webmotors.sensedia.com/api-portal/documentacao
Important: The user that is being used in the integration must be a user with API permissions. This user won’t be able to access Cockpit CRM D
How do I set my working hours
Configure the days and times when you will receive messages
To configure this setting:
1 - Go to Settings > My Profile > My Settings > Business Hours:
2 - Select the desired day(s) and time(s) and click "Save."
You can also choose whether the setting applies only to the Selected day, fro
06. Contact Segmentation Rules in Zenvia Customer Cloud
Segmentation allows you to create filters to group contacts based on specific criteria. Segmentation rules apply these filters and return only the contacts that meet the criteria defined in the rule. This way, you can focus on communication and campaigns targeted at specific groups of customers.
To
Quotes App
Quotes App is a feature integrated into Zenvia Conversion that simplifies the creation and sending of quotes to your contacts via WhatsApp. With Quotes, you can record and measure all sales made through our solution.
In Quotes, you manage your company's product catalog, configure additional fields t
How to set a greeting message for other sources
Learn how to send message templates to customers coming from channels other than WhatsApp or Messenger (e-commerce, forms, etc)
To activate this function, follow the steps explained below:
1 - Go to Conversation Channels on the left menu and choose the channel of your business (WhatsApp or Fac
03. Adding contacts manually in Zenvia Customer Cloud
There are two different ways to add contacts in the Contacts module: manually or through importing a contact list. This article teaches you how to insert contacts into lists manually.
⚠️ Attention: This functionality is only available to users with the Administrator profile.
To use this feature, you
Zapier Integration Example: Google Sheets
Learn how to integrate a template with Zenvia Conversion using Zapier
1 - Create a user account at zapier.com. You an do this with your email or Facebook account.
2 - To create your first integration, log in and click in the upper left where it says "Make a Zap"
3 - Choose the latest version of Z
Shopify App
How to activate and use the Shopify app.
With this app you can send automatic messages through WhatsApp every time you receive a new order from Shopify, also, you can send all the information about your products directly from the conversation with your client in Zenvia Conversion.
IMPORTANT: is
Share your typical response time
How Zenvia Conversion Bots allows you to share your response times with customers
When a customer contacts your company, Zenvia Conversion Bots sends a message to communicate the expected response time. 🤖
This way your business can provide real information about waiting times, which creates a
How to send bulk WhatsApp messages on Zenvia Attraction
Learn how to send bulk WhatsApp messages, integrated with Zenvia Conversion, by Zenvia Attraction.
To carry out bulk shoots from Zenvia Attraction, access the platform through app.zenvia.com with the same login and password used in Zenvia Conversion.
Then, access the Products top menu and then sel
Conversational Channels
Learn what conversational channels are and how to configure them.
What are conversational channels?
At Zenvia Conversion, we use "conversational channels" to refer to the methods we use to communicate with our clients.
Which channels does Zenvia Conversion currently have available?
The ch
Instagram Integration with Zenvia Conversion
Zenvia Conversion simplifies communication with your audience. Through our solution, you can respond to everyone who contacts your company via Direct Messages (DMs) on Instagram and improve your conversion strategies.
By integrating Instagram with Zenvia Conversion, you can manage and centralize com
03. Registration of SMS Message Templates in Zenvia Customer Cloud
Registering your SMS message templates in Zenvia Customer Cloud is simple and intuitive. Before you start, make sure that the SMS channel is integrated with your account.
⚠️ Attention: This feature is only available to users with Operator or Admin profiles.
To manage and create your SMS templates, g
11. Best practices for validating contacts in Zenvia Customer Cloud
Zenvia Customer Cloud offers tools to ensure your messages are sent correctly and that your contact base is always up to date.
Below are some recommended practices:
Contact Validator: Go to Contacts > Invalid Contacts to use the contact validator and correct possible errors in the registered phone
Setting an Away Message
Set an automatic out of office reply for after hours.
With Zenvia Conversion you can set an out of office message to be sent to your clients when they contact you outside working hours.
1 - Go to Conversational Channels in the menu on the left and select the channel in which you want to make the
02. Contacts engagement monitor
Your communications and marketing achieve better results by knowing your audience better. To do this, analyze the engagement of specific contacts with the Engagement Monitor of Zenvia Customer Cloud.
In addition to providing basic information about contacts, it provides insights and relevant data th
How to Change Your Account Language in Zenvia Conversion
Learn how to easily change your account language
In Zenvia Conversion, you can choose which language (Spanish, English, or Portuguese) your account information will display in. Follow the steps below to make the change:
1 - Go to Settings > Groups & Users. Click on the three dots, then select
How to forward files and media in Zenvia Conversion
Forward files to up to ten active prospects at a time
In Zenvia Conversion, you can forward files from one conversation to another in just a few clicks, saving time and making it easier for agents to communicate with their clients. Below we'll show you how you can benefit from this feature.
Within
02. Registration of RCS message templates in Zenvia Customer Cloud
Registering your RCS message templates on Zenvia Customer Cloud is simple and intuitive. Before starting, make sure that the RCS channel is integrated with your account.
⚠️ Attention: This feature is only available to users with Operator or Admin profiles.
To manage and create your RCS templates, go
How to send a location to your clients
Send your location or that of any of your business offices from your conversations in Zenvia Conversion.
To send your location to a client, follow these steps:
1 - Press the attach icon located above the bottom bar of your conversation and select Location:
2 - A pop-up will appear, where you
How to identify a contact from a Zenvia Attraction campaigns
See how to identify contacts originated from a Zenvia Attraction campaign and track the performance of your marketing actions in Zenvia Conversion.
By integrating your WhatsApp campaigns triggered by Zenvia Attraction with your Zenvia Conversion account, you ensure that whenever a response is receiv
Facebook Messenger Integration
Respond to customers who contact you via Facebook Messenger
Zenvia Conversion allows you to respond to customers who contact you through your Facebook page or your Messenger Ads. In this way, you will have access to one of the most commonly used messaging platforms in the world.
To activate this i
How to perform Business Verification on Facebook
Learn how to verify your business on Facebook to access WhatsApp functions