Log in to Zenvia Conversion, go to Settings and in the Account Status section you'll find important information about your plan, the number of users, your balance, business names, payment orders and spending. Next, you will see what each of them means:Account statusFirst you'll see the plan type you

Important: Before following the instructions, make sure the feature is available for your access profile.The action Intelligent Response based on file is used to automatically generate intelligent messages using Artificial Intelligence based on the files uploaded to the AI Library. This action is co

Important: Before proceeding with the instructions, confirm whether the feature is available for your access profile.All WhatsApp templates need to be approved by Meta before being used in campaigns or conversations with your contacts. When accessing Settings > Message templates > WhatsApp, if you s

Find here the main information about invoices, additional users, credits, and payment methods in Zenvia Conversion. InvoicesWhere can I find my invoices? Invoices are available on the platform for users with an administrator profile. They are also sent by email. To change the email address for recei

Do I need to pay to start using it?No, you don’t. As soon as your account is activated, you can start using it. The billing will come afterward.   When will I receive the invoice?The invoice is sent between the second and third business day of each month to the email of the person who made the purch

The Custom Channel feature allows you to set up a new channel, different from the existing ones in Zenvia Chat, including a custom name and icon. The benefit of this feature is to extend the integration of channels (third-party platforms) from a customizable channel, which can be integrated via API.

Check your payment history, the status of paid, pending, and canceled invoices, and access tax documents directly in Zenvia Customer Cloud by going to the side menu Settings > Billing. ⚠️ Attention: Only users with Admin or Viewer profile can access this section. You can view all financial informati

Everything you need to work with our API This article will answer the majority of questions you might have about Zenvia Conversion's API. You can find a Postman collection with requests available for the Zenvia Conversion API here.   1 - How to upload leads using the API:   When you upload a lead v

Understand the key concepts of the Ads Manager structure and how they work to maximize the performance of your campaigns.  In this article, we will cover: Campaign Structure Meta's Ads Manager organizes campaigns into three main levels: Campaign, Ad Set, and Ad. Each of these levels plays a role in

Important: Before following the instructions, make sure the feature is available for your access profile.Get answers to your questions about: Contractual consumption and limitsBilling and invoicingPlan management: Cancellation⚓  Contractual consumption and limits1. Can I continue sending messages af