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04. Zenvia Chat Data API

This API enables querying data from interactions carried out via Zenvia Chat, in accordance with reports currently extracted from the Administration interface. TOKEN The access token for the API can be generated in the Administration interface through the menu: Settings Integrations API Link: https

03. Create Zenvia Chat account

Welcome to Zenvia Chat! With a Zenvia Chat account, you have access to features that can transform your customer's chat experience. To create a new account, access Zenvia Chat and select the option Create Account. Enter your name, email, phone number, and password. Before proceeding, make sure to re

01. What is Zenvia Chat

Zenvia Chat is a customer service tool that allows you to manage different service channels in a single environment, as well as providing administrators with a management view with dashboards and reports. Simplify your customer service with a complete, easy-to-manage multichannel tool. With omnichan

[Enterprise] Chat Settings: Groups, Apps, Facebook Messenger, and WhatsApp

The Chat Settings allow you to centralize communication with customers across multiple channels, such as Facebook Messenger and WhatsApp, as well as configure chat groups and support apps. This article guides you on configuring channels to optimize the customer experience and support efficiency, ex

01. Administrator dashboard in Zenvia Chat

The Dashboard is Zenvia Chat's home screen and provides quick and simple information on what is happening in real time (updates of the day) in the Administrator environment. Through this Dashboard you can check information on calls, agent productivity and performance, calls in the queue, pending or

Frequently asked questions Zenvia Chat - FAQ

Do I need to pay to start using it? No, you don’t. As soon as your account is activated, you can start using it. The billing will come afterward. When will I receive the invoice? The invoice is sent between the second and third business day of each month to the email of the person who made the pur

[Enterprise] Chat Management: Monitoring and Metrics

Through the Chats screen, it is possible to track ongoing or queued conversations, as well as monitor overall metrics of completed service requests. How to Configure Access to ChatFor a user to have access to the screen, they need to be added as an Administrator in the chat group. Follow the ste

03. FAQ - Zenvia Chat plans and licenses

Here at Zenvia we believe that you should have the opportunity to explore our products and their functionalities to the full, which is why it's so important to know everything they offer. Check out our Q&A and ask your questions about the Plans available on Zenvia Chat. I want to increase my licens

10. Notification of WhatsApp Templates via Zenvia Chat

The WhatsApp Template Notification feature allows agents to send notifications (WhatsApp HSM) in a conversation that already has a service history in Zenvia Chat. This enables the agent to re-establish contact easily through an active message for customers who have already been assisted via Zenvia C

Transfer contacts for sales chat in automation flows

Important: Before following the instructions, make sure the feature is available for your access profile.Automatically transfer contacts who respond to your campaign to support with a specific agent or team. This way, you will increase the chances of conversion by making the most of each interaction

Sales chat operation monitoring in Zenvia Customer Cloud

Important: Before following the instructions, make sure the feature is available for your access profile.The Operation Monitor in Zenvia Customer Cloud allows you to track your team's recent actions in commercial service and analyze the efficiency of your operation. To access it, go to the side menu

02. Access and language setting in Zenvia Chat - Agent

To access Zenvia Chat, first go to the Zenvia platform, then go to Products > External Products > Zenvia Chat. This will open the home screen - Agent profile area. How to set the language? Zenvia Chat supports three languages, which are loaded at the time of service. The available languages are: P

02. How to access and log in to Zenvia Chat

In this article, see the available features on Zenvia Chat, and its particularities when logging in. First, access the Zenvia platform, go to Products > External Products > Zenvia Chat. With your account created, you can log in using email and password or through social login. Login with email and p

04. How to access and set the language in Zenvia Chat (admin)

Zenvia Chat supports three languages, which are loaded at the time of the call. The languages available are Portuguese, English and Spanish. You can set the language when you log in to the environment or from within the tool. Setting the language at login. Setting the language in the tool's menu.

02. Integrate chatbot into your Website

Important: Before following the instructions, make sure the feature is available for your access profile.Interact with your customers directly on your website. Integrate a web chat with your Chatbot and automate all your operations. Follow the step-by-step instructions to link it. Step 1: Link Web C

How to use CSS to customize the style of your WebChat window

The CSS Editor available in the Web Chat channel appearance settings allows advanced customization of the chat window interface. It is recommended when standard settings (such as color, avatar, and logo) do not meet the project’s requirements, whether for business needs or visual criteria. ⚠️ At

11. Automatic finish

This setting allows you to enable the automatic closure of a call in the event of user inactivity, and is valid for the WhatsApp, Web Chat, Facebook, Telegram and Mercado Libre channels. Automatically closing a call reduces customer waiting times, increases responsiveness and improves customer sati

Most used plugins and how to add the WhatsApp button to your website

WhatsApp plugins are software extensions or components that allow you to add a WhatsApp chat button or functionality to your website for direct communication with users. Having a WhatsApp button on your website can facilitate communication with your audience. In this article, we have compiled some p

04. Serving customers - Service Inbox

One of the most important pillars of Zenvia Chat is the ability to unify communications from different channels (Web Chat, WhatsApp, email, etc.) into a single interface. This way, the main screen allows you to manage all your contacts more efficiently, making your customer service more agile and pr

01. Webchat channel

The Webchat channel allows you to make calls via your company's website. Through Webchat, which is the interface available on the website, customers can "call" your service operation for an interaction. Webchat is an online communication tool that allows real-time interactions between users via a w

02. Plans

Zenvia Chat's Plans feature allows the account administrator to understand which plan their account is associated with, as well as to request the expansion of licenses and change their plan in a practical and clear way (check out the available plan options here). To access this functionality, go to

Integration of Webchat with Zenvia Conversion

Webchat is a multimedia communication channel native to Zenvia, designed for more agile and convenient customer service with unlimited message exchanges within websites and applications. Conversations initiated by your customers via Webchat will appear in the Inbox as usual (located in the menu side

[Enterprise] Tickets API

Our API's allow up to 10 requests per minute. To increase this limit, contact support. Find out more about API times and limits. ⚠️Attention: In the Tickets API, after 3 requests with error, the code 429 - Too many failed requests will be returned, blocking requests for 60 seconds. This time is left

03. Facebook channel

With the Facebook channel you can send and receive messages from your Facebook page via Zenvia Chat. Facebook is a social media platform that allows users to create personal profiles where they can share status updates, photos, videos and other content with their friends, family and colleagues. In a

01. All available articles

🌎 By Humanz for Humans: Welcome to the Zenvia Chat Help Center. Our documentation is divided into three categories: Concept and Access: tool concepts and instructions for accessing it; Getting Started: an overview of the tool and its main features; Features and Functions: user manuals for operatin

03. Integrations - RD Station Marketing

RD Station Marketing is a marketing automation software that helps with capturing, managing, and communicating with customers and leads (potential clients). Zenvia Chat has a native integration with RD Station Marketing, allowing conversations initiated through the tool, via any channel (chat, voice

First Steps to Serve in Zenvia Customer Cloud

Welcome to Serve Help Center! On this page, you will find all the documentation for using the Serve module of Zenvia Customer Cloud, organized by categories and popular topics. Search for information and solve your doubts about our features and general settings here or by using the left-hand side m

07. Custom Channel

The Custom Channel feature allows you to set up a new channel, different from the existing ones in Zenvia Chat, including a custom name and icon. The benefit of this feature is to extend the integration of channels (third-party platforms) from a customizable channel, which can be integrated via API.

06. Be available for services

In Zenvia Chat, you can be available and ready to receive and handle customer service requests. To access this feature and be available for service, go to Zenvia Chat - Agent Profile > enable the Available for chat services option, located in the top right menu. Remember, when the Available for ser

02. Email channel

With the email channel, it is possible to receive and respond to emails through Zenvia Chat. Email is a form of electronic communication that allows messages to be sent between people over the internet. It works like a digital letter, where you can write a message, add attachments such as documents

04. Telegram Channel

Telegram is an instant messaging application that offers a range of features, including group chat, voice and video calls, file sharing and an open application programming interface (API) that allows the development of bots and custom integrations. One of the distinctive aspects of Telegram are its

06. Automatic Closure Settings

Important: Before following the instructions, make sure the feature is available for your access profile.Automatic Closure is a feature in the conversation settings of the Support Service module that automatically closes a chat in cases of customer inactivity for more than 7200 seconds, after the is

How to contact the Support Team

Our Support team is ready to assist with questions or issues related to our services. All support is provided through Zoe, our virtual assistant, ensuring faster ticket resolution. ⚠️Attention: Only users registered as Administrators on the Basic Plan and users on the Pro Plan have access to the su

01. Introduction to the support inbox

Important: Before following the instructions, make sure the feature is available for your access profile.The support inbox in Zenvia Customer Cloud is the environment where conversations between agents and customers take place via tickets. In the inbox, you can view conversations organized by status

06. WhatsApp channel

By enabling the WhatsApp channel you allow all messages sent to the contracted number to reach Zenvia Chat. WhatsApp is one of the world's most popular instant messaging platforms, allowing users to exchange text messages, voice and video calls, share media and documents. WhatsApp stands out for i

05. Changing password and profile photo, view notifications

In Zenvia Chat you can change your password and profile photo. To do this, log in to Zenvia Chat - Administrator Profile, then access the menu in the top right-hand corner. As shown in the image. If you want to change your profile photo, click on the photo icon and select the photo you want from yo

05. Mercado Libre channel

By enabling the Mercado Libre channel, it is possible that all questions and direct messages sent by customers to your store on this platform will reach Zenvia Chat. Mercado Libre is one of the largest e-commerce platforms in Latin America. It allows sellers and buyers to meet virtually to buy and s

02. Integrations API

With API integration, you can create a fully customized chat within your website or app. To access this functionality, go to Zenvia Chat - Administrator Profile > Settings > Integrations > API. To get started, simply click on the API tab in the top menu and then fill in the integration details on

03. Automatic Distribution Settings

Important: Before following the instructions, make sure the feature is available for your access profile.Automatic Distribution is a feature that fairly distributes Support Service chats among agents. When a new chat is received, the system checks if distribution is active and if there is an online

14. Widgets

Widgets are simplified ways of allowing the agent to access integrations with other products or software in order to facilitate the agent's day-to-day operations. With the service on screen, the agent can get another connection such as: Salesforce, CRM, send data, receive data, for example. Without

03. Sending message templates in support inbox

Important: Before following the instructions, make sure the feature is available for your access profile.Message templates are used to initiate or resume a customer support interaction. Meta requires the use of these pre-approved templates to ensure compliance with their policies, prevent spam, and

09. Insert notes, tags and files

In an active conversation in Zenvia Chat, it is possible to use some resources during the interaction, such as notes, tags, and files. To access this feature, go to Zenvia Chat - Agent Profile > Inbox. Notes Zenvia Chat allows you to make comments using the Note field. This is a free-text field that

01. Monitor services - Agent

The Monitor services - Agent feature allows the agent to view their performance in the operation, as well as identify the number of other agents for each of the statuses in the departments they are assigned to. As an agent, the value of this feature lies in visualizing and managing your number and a

01. Stages of the deployment process - Configurations and responsibilities

This article explains briefly and practically the stages of the deployment process, the necessary configurations and responsibilities. ⚠️ Attention: In order for Zenvia Chat to work with a chatbot hosted on Zenvia Bots, it is necessary to contact Zenvia to include the overflow component in the conv

Support Service

Support Service is a module of Zenvia Customer Cloud to centralize your support team's service and build post-sale relationships with your customers. Serve customers through ticket openings, conduct chat operations through the service box, register SLA contracts, configure tickets, and your support

Monitor Activities

The Monitor Activities feature allows you to track, in detail, all interactions and actions performed by your agents in Zenvia Conversion. With this feature, you can: Analyze archived conversations, transfers, closures, and other activities.Track agent productivity.Evaluate the effectiveness of your

07. Managing contacts - agent

All customers who contact your company through Zenvia Chat become contacts. The system also allows you to add new contacts individually. To access this feature, go to Zenvia Chat - Agent Profile > Contacts and click on the icon Fill in the fields and click Add new customer. Using the search fiel

Quick guide to Zenvia Conversion initial settings

Welcome to Zenvia Conversion. We're happy to have you here! Learn more about our features and find out how to set up your Zenvia Conversion account by accessing the articles below: Concept and Access How to log inRequirements to request verification (green badge) for your WhatsApp Business lineWhat

03. Closing reasons Analysis

Important: Before following the instructions, make sure the feature is available for your access profile.Closing reasons is a feature of the Analytics module in Zenvia Customer Cloud that allows for a better understanding of the reasons behind the closure of chats by Agents users. You can filter dat

WhatsApp Message Templates in Zenvia Conversion

Discover how to create message templates for WhatsApp and optimize your communications in Zenvia Conversion

Check payments and billing of Zenvia Customer Cloud

Check your payment history, the status of paid, pending, and canceled invoices, and access tax documents directly in Zenvia Customer Cloud by going to the side menu Settings > Billing. ⚠️ Attention: Only users with Admin or Viewer profile can access this section. You can view all financial informati

11. View all my appointments - History

In the History tab, you can view all the support sessions handled by your department, meaning that an agent does not have access to the support sessions of other departments where they are not assigned. Through the search field, you can search for a support session by the client's name, email, phone

03. Change profile picture

To change your profile picture, simply access Zenvia Chat - Agent Profile and click on Edit Agent in the upper right corner. If you want to change your profile picture, click on the photo icon and select the desired image from your device. After making the changes, just click Save. Done! Change

02. Profile Permissions

The Profile Permissions setting allows you to create customized profiles to access specific functions in the Zenvia Chat Admin panel. Such as a Supervisor profile, which can have access to the dashboard and reports, but does not have permission to configure channels, for example. To add a new profi

05. Activate notifications

By activate notifications, whenever a new interaction arrives, you will be informed through a sound alarm and a pop-up in the lower-left corner. The audible notification indicates that the service is "ringing" and needs to be started. To enable notifications, go to Zenvia Chat - Agent Profile, in t

12. Content Filter

The objective of the Content Filter feature is to allow the Zenvia Chat Administrator to block the sending and/or receiving of offensive words and files, in order to maintain security and respect in communication with customers. This content filter is important because it helps protect your customer

Sending Messages in the Customer Inbox

Important: Before following the instructions, make sure the feature is available for your access profile.The customer inbox is where you communicate with your contacts. You can send text and audio messages, image and video files, documents, location, payment links, and much more. How the Customer In

How to integrate Zenvia Attraction with my Zenvia Conversion account

Zenvia Attraction is a mass messaging platform for marketing campaigns across channels such as SMS, Email, WhatsApp, and RCS. And Zenvia Conversion is a solution to simplify communication and conversion for your sales strategies. Integration with Zenvia Conversion allows you to unify the processes o

13. Contact list

This feature shows the entire list of customer contacts available. It allows you to add, import and export this contact list. To access this feature, go to Zenvia Chat - Administrator profile > Service > Contact list. On this screen you can search for a contact in the search field and also view th

Start a sale with a Facebook Messenger Template

Important: Before following the instructions, make sure the feature is available for your access profile.Facebook Messenger message templates are used in the commercial inbox to: Start a conversation with a contact (when there is no active session); orReestablish the conversation after the 24-hour s

07. Satisfaction survey

The Satisfaction survey is a feature that allows you to measure how satisfied your customer was with the service they received from your company. The benefit of using it is having data and evaluations about your company's service, in order to improve customer service. The Satisfaction Survey can be

Transfer service

The Transfer service feature allows the Administrator or Agent to transfer a session to another agent or department. By transferring the session to a specialized department or agent, the customer with the Administrator profile receives more effective and targeted support. Additionally, they get a fa

Support Service Settings

Important: Before following the instructions, make sure the feature is available for your access profile.Located in the left sidebar menu, Settings is a feature of the Support module in Zenvia Customer Cloud. Here you configure your Support Tickets and Chat for your support team. To use this feature

Start a customer service with a WhatsApp Message Template

Important: Before following the instructions, make sure the feature is available for your access profile.Message templates in Zenvia Customer Cloud are used to initiate or reestablish a conversation in the Customer Inbox. These templates, created by you, undergo content validation by Meta, ensuring

App Developer Resources

Read more about our API and Extension Points. API The Zenvia Conversion API allows you to perform various tasks as well as receive notifications about various events through Webhooks. An API Key is required for interacting with the API, which can be obtained in two ways: Each time an App is in

02. Handling and Transferring Support Conversations

Important: Before following the instructions, make sure the feature is available for your access profile.In this article, learn how to manage conversations in the support inbox of Zenvia Customer Cloud. Understand the support flow, agent or group transfers, linking conversations to tickets, and the

I have to update or refresh to see new messages and/or contacts

Here are a few options if you are not able to see new messages until you refresh the screen Like most web applications, Zenvia Conversion relies on internet access to work correctly. However, this access may be restricted or have specific configurations according to the location, Wi-Fi network, com

04. Access History

The Access History offers the administrator visibility into access within the service environment. It provides details about who accessed, when, and what action was taken, helping to monitor and manage service interactions. Consequently, by giving the manager greater visibility, this type of report

Integration of the Quotes App

Important: Before following the instructions, make sure the feature is available for your access profile.The Quotes App simplifies the creation and sending of quotes to your contacts via WhatsApp, allowing you to register and measure all sales made through Zenvia Customer Cloud. Additionally, with t

03. Adherence

The Adherence feature shows the percentage (%) of hours worked by an agent in the tool, considering a work schedule predefined by the account admin (which can be customized or standard - 40 hours). The benefit of using this feature is to provide the admin with control and visibility of the agents' w

01. Account information

Account data plays a fundamental role in both the personal and business spheres. This information, which includes name, address, telephone number, e-mail address and other details, is essential for ensuring security and regulatory compliance. To access your account details, go to Zenvia Chat - Admin

[Enterprise] People Configuration: Teams and Access Profiles

The configuration of People allows centralized permission management, ensuring that each user in Zenvia Customer Cloud has access only to the information relevant to their role, in a secure and personalized way. ⚠️Attention: Functionality available only for Operator and Admin profiles. How to config

08. Hours and Holidays

The Hours and Holidays feature lets customers know when you are available to serve them. You can use this feature in situations such as: If you have a specific department in your company, in which the attendants are only available for service on certain days and at certain times, (example: Tuesday

Quotes App

Quotes App is a feature integrated into Zenvia Conversion that simplifies the creation and sending of quotes to your contacts via WhatsApp. With Quotes, you can record and measure all sales made through our solution. In Quotes, you manage your company's product catalog, configure additional fields t

How to create a direct access link to your Facebook Messenger inbox

Learn how to use this resource for your business Facebook's m.me service that shortens the URL that redirects clients to a person, page, or bot in Messenger can be used for web sites, email newsletters, and much more. When a client starts a new conversation or continues an existing conversation wi

08. Managing tasks

In the Tasks tab, you can create and view existing tasks. This allows you to view only your tasks, search for tasks by name, or filter them based on their status: completed (marked when tasks are done), expired (the deadline has passed, and the task was not marked as completed), and open (the deadli

01. Customer support groups Settings

Important: Before following the instructions, make sure the feature is available for your access profile.Customer support groups represent the operational areas of the company in Zenvia Customer Cloud. Configure them to define participation in Support Service chat. How it worksTo use the feature, go

01. Internal Message between Admin and agent

The Internal Message feature is designed to provide and facilitate internal communication between the Administrator and the agent. With this feature, the Administrator can initiate an internal conversation to send a message or instruction to the agent, who can view and respond to it. This benefit al

05. Customer Service History

The Customer Service History feature provides all the details of each service interaction registered in the tool. In the central part of the panel, there is a field that allows searching by protocol number, name, email, or phone number of the customer. On the right side, there are some filter option

[Enterprise] Satisfaction survey: Question settings

The Satisfaction Survey allows you to easily assess the level of customer satisfaction after each service, helping to identify areas for improvement and take corrective actions precisely. ⚠️Attention: Feature available only for Operator and Admin profiles. Enable Satisfaction Survey1. Access Support

04. Departments

Departments are specific areas within a company that determine how employees divide their tasks. In Zenvia Chat, you can create or edit departments to allocate agents to different departments according to their role, such as: support, sales, finance, legal, etc. In this article you'll see how to ac

[Enterprise] Tickets: What They Are, How to Create, Clone, Merge, and Delete

Tickets are the foundation of customer support in a helpdesk system. Every time a customer reaches out—whether via chat, email, phone, or form—a request is turned into a "ticket." Tickets help organize and manage demands, ensuring no request is overlooked. Example Use Case Imagine a tech company th

01. Tasks

Tasks are all the activities to be carried out for the client. These are tasks such as: sending a quote, sending a new proposal, editing a personalized response, etc. In Tasks you can keep track of existing tasks, seeing which ones have already been completed, which ones have expired and which ones

How to publish your WebChat flow

When building a WebChat flow, you can use it on your website, blog, or even as a landing page. With the flow already built, saved, and ready to use, follow the steps below to publish it. You need to integrate the WebChat channel into your account. See the documentation: How to integrate the WebChat

03. Transfer rules

The Transfer Rules feature allows you to customize the rules for transferring conversations between agents and departments within an operation. The aim of this feature is to improve the performance of the operation and the management of calls, as it allows you to configure specific transfer rules f

07. Business Hours Settings

Important: Before following the instructions, make sure the feature is available for your access profile.Configure Business Hours to inform your customers about the availability of your operation each day of the week and the break periods of your Support Service team in the chat. How It WorksTo use

I'm Not Receiving Zenvia Conversion Browser Notifications

Find out what to do if you are not receiving notifications on the desktop version For a better performance of Zenvia Conversion, you need to install Google Chrome. You can install it by clicking this link. I'm not receiving notifications from any websites Check that notifications are activat

How to add notes in Zenvia Conversion

Use this tool to mention your coworkers in conversations. This functionality is very useful for both agents and managers, because it allows you to mention other users in conversations, so that they are notified of comments, recommendations and feedback, all within the same chat. These messages

Cancel Account in Zenvia Conversion

Do you want to cancel your account in Zenvia Conversion? For us, it's regrettable that you are considering canceling your account! 😔 In this document, we have prepared a step-by-step guide with the necessary information to complete your cancellation process easily and efficiently. ⚠️ Attention: Th

Instagram Integration with Zenvia Conversion

Zenvia Conversion simplifies communication with your audience. Through our solution, you can respond to everyone who contacts your company via Direct Messages (DMs) on Instagram and improve your conversion strategies. By integrating Instagram with Zenvia Conversion, you can manage and centralize com

Customer inbox in Zenvia Customer Cloud

Important: Before following the instructions, make sure the feature is available for your access profile.Handle customer service and monitor interactions between your company and contacts in the Zenvia Customer Cloud Customer inbox. Here, you manage conversations, answer messages, and keepon track

Analytics Panel: Tracking message traffic

The Analytics Panel is an information management and data visualization tool that allows you to analyze platform usage indicators and monitor messages from Zenvia's tools and channels. In this article, we detail the features of message traffic tracking and teach you how to use this tool. Message tra

How to Integrate Zenvia Conversion with OLX

Learn how OLX works and how to integrate Zenvia Conversion with OLX The OLX integration for Zenvia Conversion is available for several countries including Brazil, Argentina, and Mexico. To get started with this integration, follow these steps: 1 - Go to Apps and click the "+" icon, and sea

Shared Inbox in Zenvia Customer Cloud

Important: Before following the instructions, make sure the feature is available for your access profile.The Shared Inbox enables members of the same group to view all conversations held in the Inbox. Messages are visible to everyone, facilitating collaborative work in the Zenvia Customer Cloud. Wi

10. Automatic Messages

The Automatic Messages feature are messages that can be fired based on triggers, using variables in the text, configuring different departments and establishing recurrence of sending, i.e. after how long (it is possible to configure the time) the message will be resent. This feature allows the custo

01. Integrations - Webhook

The webhook integration allows communication with almost all tools. The webhook enables sending data from Zenvia Chat's customer service and messages to any other system that is ready to receive them. It is possible to use tools like Zapier and Pluga to easily integrate with hundreds of already list

How to open and track tickets in Zenvia Customer Cloud

Important: Before following the instructions, make sure the feature is available for your access profile.If you need support in Zenvia Customer Cloud, you can open a ticket to resolve doubts, request adjustments, or report issues. Additionally, it is possible to track the status of your tickets and,

My access to Zenvia Customer Cloud is restricted. What should I do?

Important: Before following the instructions, make sure the feature is available for your access profile.Your account may have been temporarily blocked due to non-payment, identification of fraudulent activities, or a request to cancel the contract. ⚠️ Attention: Note that, in blocked accounts, the

Ticket query via API

The Zenvia Customer Cloud Tickets API allows you to access ticket data generated in your operation in an automated way. With it, you can retrieve information about support tickets, such as status, dates, source channel, assigned agent, and other details. In this article, learn the main concepts, how

Chats in Zenvia Conversion

Located in the left sidebar menu, Chats is a module of Zenvia Conversion where interactions and message exchanges between your company and a contact occur. For example, if someone contacts you through any communication channel to inquire about the price of a product, they will be answered in Chats.