Hi, Humans. How may we help you?
Results found: 159
How do I set my working hours
Configure the days and times when you will receive messages
To configure this setting:
1 - Go to Settings > My Profile > My Settings > Business Hours:
2 - Select the desired day(s) and time(s) and click "Save."
You can also choose whether the setting applies only to the Selected day, fro
How do I invite users to Zenvia Conversion
Managers can invite users by sending an e-mail to each one.
Easily invites managers and agents with this feature.
1- Go to Groups&Users
2- Click on “Invite”.
3- Select the group to which you will be inviting the user and select their role (manager, agent, manager-agent).
4- Complete the emails
How do I get a verified badge on Facebook
When you decided to start verification, you may find that the button looks like this:
If this is the case for you, here are a few options for enabling it:
a) You can try creating an ad campaign with a link to WhatsApp Business. After you create the campaign the button should be enabled.
b) If it s
What can I do if I need to verify a client's commercial administrator
Third party verification of commercial administrators
If a third party (such as an advertising agency) wants to verify their client's commercial administrator, first they need to grant Administrator Business Manager access to the person from the agency who will do the verification (see article).
04. Daily budget: How it works and what to do about value fluctuations
The daily budget is the amount you set to spend on ads throughout a day. It serves as a guideline for how much you are willing to invest in your campaigns, allowing you to control your spending while seeking effective results.
Understand the Daily Budget and Variations
When setting a daily budget, y
02. My access to Zenvia Customer Cloud is restricted. What should I do?
Your account may have been temporarily blocked due to non-payment, identification of fraudulent activities, or a request to cancel the contract.
⚠️ Attention: Note that, in blocked accounts, the software navigation menus are displayed with a closed padlock icon , indicating restricted access. Even w
02. Integrate chatbot into your Website
Interact with your customers directly on your website. Integrate a web chat with your Chatbot and automate all your operations. Follow the step-by-step instructions to link it.
Step 1: Link Web Chat to Chatbot in Zenvia Customer CloudAccess the List of chatbots and click on the name of the chatbot y
Can I Reuse my Number if I Already Started Using Zenvia Conversion
Once you start using Zenvia Conversion with the WhatsApp Business API, you cannot use that number without another API provider. This is because WhatsApp's user policies do not allow a WhatsApp Business API account to be switched to a basic Business or personal account.
However, you still have so
Two-factor authentication on Zenvia Plataform
Activate two-factor authentication to keep your Zenvia Platform account safe and secure.
What is two-factor authentication and why is it important?
Two-factor authentication is a security method that verifies your identity before allowing access to your account. This verification happens in two ste
Performance Dashboard in Zenvia Conversion
The Performance Dashboard is a feature in Zenvia Conversion that allows you to analyze data on the performance of your campaigns and the return on financial investment made through Zenvia Attraction and Meta.
For instance, suppose your company created a campaign for Black Friday and sent it to 100
Release Notes 2024
12/18 Segmentation by Sentiments in the Contact Manager
Based on contact interactions, Artificial Intelligence performs a sentiment analysis that identifies emotions expressed in conversations. This information can be used to filter contacts in the database and create segmentation rules, enabling yo
Merger of Sirena with Zenvia Mexico: Incorporation of Corporate RFC
Starting from 11/01/2024, the company Sirena Mexico Rodati Servicios S.A. de CV will be incorporated by Zenvia Mexico S. de R.L. de C.V. Get your questions answered about this change.
Frequently asked questions Zenvia Chat - FAQ
Do I need to pay to start using it?
No, you don’t. As soon as your account is activated, you can start using it. The billing will come afterward.
When will I receive the invoice?
The invoice is sent between the second and third business day of each month to the email of the person who made the pur
Common mistakes to try to connect Instagram Business
Learn what to do if you can't integrate your Instagram account to Zenvia Conversion
In this article, we cover the most common errors that can appear when trying to connect your Instagram Business account. Please check the following points to solve them:
1 - The account must allow access to messa
03. FAQ - Zenvia Chat plans and licenses
Here at Zenvia we believe that you should have the opportunity to explore our products and their functionalities to the full, which is why it's so important to know everything they offer. Check out our Q&A and ask your questions about the Plans available on Zenvia Chat.
I want to increase my licens
How to create a link to your WhatsApp number
Learn how you can make your customers contact you through a link or QR Code
How to Bring Leads from Google Ads into Zenvia Conversion
Learn how to transfer incoming leads from an ad to a conversation in WhatsApp, Facebook Messenger, or Instagram
Often, businesses create ads in order to redirect leads to a conversation in WhatsApp. However, this isn't possible to do directly using Google Ads. You can't send WhatsApp messages di
Problems with my Instagram Business account
Instagram messages are not coming in or I am not receiving new messages
If you could integrate Instagram with Zenvia Conversion but you're not able to send or receive new messages, it's important to consider this:
1 - In Facebook, go to Advanced Messaging and select the last option, that says
Questions about plans, contracts and cancellation in Zenvia Customer Cloud
Get answers to your questions about software plans and channels, additional costs, invoices, and cancellations from Zenvia Customer Cloud.
What channels are available in the plans?There are seven channels available in a single package, each with its respective unit prices. You have the flexibility t
Facebook Leads integration with Zenvia Customer Cloud
Facebook Lead Ads is a Meta ad format that allows you to generate leads through forms on Facebook and Instagram, available for accounts connected to Facebook pages. The standout feature of this type of ad is the call-to-action (CTA) button, which, when clicked, directs the user to a form.
These ads
Why am I not receiving messages from Facebook Messenger
Set Zenvia Conversion as the default application
Add a Line in Minutes
Zenvia Conversion allows you to quickly set up a WhatsApp line
Remember that this new line will have an activation cost.
Before you add a line, it is important that you review this article, where you'll learn about the implications adding a line has for the number you will use.
If you are a new cu
02. Conditions and usage of InteractionZ
InteractionZ is the term that describes message interactions between a company and a contact, which can be active or receptive. Active interactions are messages sent directly by the company to the contact's device, while receptive interactions are those initiated by the contact in response to these
Is it possible to integrate a form without using Standard Format
Understand why this option is recommended only in special cases.
Although it is not the recommended way to resolve most integration issues, Zenvia Conversion is able to process emails with custom formats for each business.
When these emails are forwarded to Zenvia Conversion, our team has to
02. Shared Inbox in Zenvia Customer Cloud
The Shared Inbox enables members of the same group to view all conversations held in the Inbox. Messages are visible to everyone, facilitating collaborative work in the Zenvia Customer Cloud.
With this option active, it is possible to assign and transfer contacts, track interactions, and other acti
08. Schedule broadcast in Zenvia Customer Cloud
When sending communications by email, RCS, SMS, or WhatsApp, you can choose how these messages are delivered.
⚠️ Attention: This feature is available only for users with the Operator or Admin profiles.
You must choose from the options:
Broadcast now;
Schedule broadcast;
Send at the best time.
Addi
How to monitor messages sent via API in Zenvia Customer Cloud?
If you use the Zenvia Customer Cloud API to send messages, it's important to set up a webhook to track the status of sent messages and monitor the messages sent. This article explains how this process works.
Why do messages sent via API not appear on the platform?Messages sent directly via the API d
05. Add FAQ Skill to the AI chatbot
The FAQ functionality allows the chatbot to provide specific and detailed answers to frequently asked questions, using content previously configured in the knowledge base.
To do this, instead of querying the general knowledge base for each question, the chatbot will use the specific content associat
How to send GIFs on Zenvia Conversion
Improve your conversations with clients by sending GIFs.
It's very simple to use GIF's in your conversations! Go to any conversation and click on the emoji icon > then select "GIF":
Just like you do in WhatsApp, browse through the different categories or place a term in the search engine.
N
An Example of Integration with Zapier: Hubspot CRM
How Zenvia Conversion integrates with your lead generation apps through Zapier
In this example we'll look at a case that shows how you can manage leads from any platform using Zenvia Conversion.
For this to work, the app you'd like to integrate must work with Zapier. You can see some of the apps
03. Send emails in Zenvia Customer Cloud
In this article, you will find information about triggering e-mail messages in Zenvia Customer Cloud.
Cancel Account in Zenvia Conversion
Do you want to cancel your account in Zenvia Conversion? For us, it's regrettable that you are considering canceling your account! 😔
In this document, we have prepared a step-by-step guide with the necessary information to complete your cancellation process easily and efficiently.
⚠️ Attention: Th
Frequently asked questions about WhatsApp line at Zenvia Conversion
What's the difference between a personal WhatsApp, WhatsApp Business, and WhatsApp Business API?
Personal WhatsApp is the regular WhatsApp app aimed at individual users. It is designed for informal interactions with friends, acquaintances, and/or relatives.
WhatsApp Business adds basic features fo
02. Automations API: How to use and integrate with Zapier in Zenvia Customer Cloud
Zenvia Customer Cloud allows you to initiate an automation through an API call on a third-party server or system.
⚠️ Attention: This feature is available only for users with the Operator or Admin profiles.
In this article, we explain why to use Zenvia Customer Cloud's marketing automation API and ho
How to edit fields in HSM (pre-approved templates) on your phone
How to edit fields in HSM (pre-approved templates) on your phone
Edit the HSM (Highly Structured Message) messages on the conversation screen. At the moment, only available for Android.
From your Android phone:
1- Enter the conversation in which you want to send the message.
2- Select the te
Tips for getting your Business Verified on Facebook
To be verified as a Business Manager on Facebook, you'll need to follow the steps listed in this article. But even after you have followed those steps, there are certain requirements that may cause your request to be rejected if you don't comply with them. If that occurs, keep the following in mind:
First Steps to Serve in Zenvia Customer Cloud
Welcome to Serve Help Center!
On this page, you will find all the documentation for using the Serve module of Zenvia Customer Cloud, organized by categories and popular topics.
Search for information and solve your doubts about our features and general settings here or by using the left-hand side m
14. Assigning customer service in WhatsApp broadcasts
Allow new customer service inquiries initiated by a campaign to be directed to a specific groups or agents.
Customer service assignment enables you to manage responses from mass WhatsApp broadcasts, distributing inquiries among your team members.
⚠️ Attention: This feature is available only to users
How to integrate Facebook Ads with my WhatsApp line
Use this tool if you want to centralize all your communications in WhatsApp
This process just takes a few simple steps, do this so that messages get to your agents:
1 - Go to business.facebook.com then select your business and the corresponding ad account.
2 - In the Campaigns tab, click Create:
05. Changing password and profile photo, view notifications
In Zenvia Chat you can change your password and profile photo. To do this, log in to Zenvia Chat - Administrator Profile, then access the menu in the top right-hand corner. As shown in the image.
If you want to change your profile photo, click on the photo icon and select the photo you want from yo
04. Telegram Channel
Telegram is an instant messaging application that offers a range of features, including group chat, voice and video calls, file sharing and an open application programming interface (API) that allows the development of bots and custom integrations. One of the distinctive aspects of Telegram are its
Border Groups and Zones in Zenvia Conversion
Zenvia Conversion allows you to define zones within the hierarchy of your groups. Zones have two functions:
To merge duplicate leads
To limit the transfer of prospects outside the zone
These zones are created by using border groups.
How Zones Work
In the following example, there are two zones.
07. How to adjust and correct rejected templates on WhatsApp
If your message template was rejected on WhatsApp, don’t worry! You can edit the template, correct what is needed or even create a new one, aligned with the platform guidelines.
This article will help you understand the most common reasons for disapproval and how to adjust your template to increase
01. Deploy chatbots on channels and on your website
This guide aims to help you make your chatbot available on Instagram, ensuring it is ready to interact with users as soon as messages are sent to your business account.
⚠️ Attention: To make a chatbot available on Instagram, you must have permanent administrator permissions for the company’s Facebo
01. Defining the Objective and Type of Chatbot
Welcome to the Chatbot module of Zenvia Customer Cloud. Here, you do not need to understand programming or code to create a virtual assistant and automate communication with your customers.
This article is an introduction to guide you through the first steps and ensure that your solution meets your
How to create users in Zenvia Conversion
Add your agents so they can use Zenvia Conversion
It's time to create your users. To do this, find the Settings icon at the bottom of the panel on the left side of your screen and select the "Users and Teams" option.
Next, click the "+" sign that you will see in the lower right-hand corner.
Selec
03. Integration of PayPal with Zenvia Customer Cloud
With this integration, it is possible to send PayPal payment links to your contacts during interactions in Zenvia Customer Cloud. Additionally, you have the flexibility to choose the currency and view notes and reports of confirmed and pending payments.
⚠️ Attention: This functionality is available
User's role and Group Organization in Zenvia Conversion
Understand the functions of each user profile within Zenvia Conversion and how the hierarchy of user groups works.
Zenvia Conversion allows the creation of groups and subgroups to organize your company's structure, enabling the creation of a hierarchical tree of groups and users on the platform.
The
09. Insert notes, tags and files
In an active conversation in Zenvia Chat, it is possible to use some resources during the interaction, such as notes, tags, and files.
To access this feature, go to Zenvia Chat - Agent Profile > Inbox.
Notes
Zenvia Chat allows you to make comments using the Note field. This is a free-text field that
WhatsApp rules and definitions
Below, you will find answers to some frequently asked questions related to account activation, message templates, session opening, and WhatsApp number classification.
Account Activation How to activate the WhatsApp Business number?To activate your WhatsApp Business number, follow these steps:Create
Different Distribution Method from What Was Configured
In this article, you'll learn how to verify what distribution rule was applied to a particular client.
Occasionally, a client doesn't follow the distribution method you have set up as a default method for your groups.
This can happen when a client comes in via a distribution rule particular t
01. What is Zenvia Customer Cloud?
Zenvia Customer Cloud is a unified, multichannel solution that allows your company to manage and deliver personal, engaging, and seamless experiences through interactions throughout the entire customer journey.
The solution's features are provided in a modular structure, and you can navigate through
03. Contact Assignment in Zenvia Customer Cloud
Use Contact Assignment in the commercial service settings to define how new contacts will be distributed among service groups. With this setting, users in a specific group receive notifications when new contacts arrive in the Service Inbox, speeding up responses and ensuring that each contact is ser
How to find my Templates and Quick Responses
How to access the text you need for your conversation in seconds
In Zenvia Conversion, you can quickly find message templates and quick responses from each of your conversations.
For that, both on your mobile device and on your desktop, all you have to do is enter the conversation and type the "/"
How to clear cache, cookies and site data
It's possible that when Zenvia Conversion makes a change or resolves an issue, you'll need to clear your browser cache for the change to take effect.
To clear your browser cache, cookies, and site data, please follow the next steps:
1- If you are using Google Chrome, the best browser to use Zenvia C
02. Building a chatbot with the Construction assistant
If you prefer a more guided approach to creating a chatbot, the Construction Assistant is the ideal solution.
It uses Artificial Intelligence (AI) to automatically create conversation flows, allowing you to focus only on adjusting the necessary details for your reality.
With this format, you can cre
02. Create an account and login to Zenvia Customer Cloud
Welcome to Zenvia Customer Cloud! Create an account and gain access to a unique multichannel solution that centralizes and manages your customer data with greater operational efficiency.
The first step to creating an account is choosing a plan. The subscription to a Zenvia Customer Cloud plan must b
04. Send WhatsApp messages in Zenvia Customer Cloud
Mass messaging through WhatsApp is an effective strategy to establish direct communication and reach a large number of recipients quickly and personalized. The channel features capabilities that allow the sending of messages with images, videos, emojis, response buttons, and links leading directly t
Creating CSV files for import
A CSV file (Comma-Separated-Values) is a type of file that you can create or edit in Excel, Google Sheets, OpenOffice Calc, among others. It is used by Zenvia Customer Cloud to configure personalized messages and load your contact database.
Instead of storing information in columns, CSV files store
03. Broadcast report in Zenvia Customer Cloud
Zenvia Customer Cloud broadcast report provides information to monitor and track the technical details of your communications, such as broadcast status, contact data, respondents, and common errors in sending.
⚠️ Attention: This feature is only available to users with the Viewer, Operator or Admin p
How to turn on notifications in Zenvia Conversion
Understand how to turn on notifications on both mobile phone and computer.
Phone:
If you're not receiving notifications, first check that your phone is connected to the internet and that the time settings are automatic.
How to check my notifications?
For Android, you can find a "Receive test notif
Why we use Instagram sessions and how they are calculated
Like WhatsApp, using the integration with Instagram Messages has a variable cost that will be added to your plan in Zenvia Conversion.
Why Use Sessions in Zenvia Conversion?
The Facebook API offers several benefits for companies, mainly by enhancing the handling of inquiries through complementary t
03. Adding contacts manually in Zenvia Customer Cloud
There are two different ways to add contacts in the Contacts module: manually or through importing a contact list. This article teaches you how to insert contacts into lists manually.
⚠️ Attention: This functionality is only available to users with the Administrator profile.
To use this feature, you
07. Integration of the Quotes App
The Quotes App simplifies the creation and sending of quotes to your contacts via WhatsApp, allowing you to register and measure all sales made through Zenvia Customer Cloud.
Additionally, with this integration, you can manage your company's product catalog, configure additional fields to export a q
File Sending and Receiving and Social Media Integration Issues
File Sending and ReceivingHow can I send and receive files through a social media integration in Zenvia Customer Cloud?
A: You can send and receive files such as images, videos, audios, and documents via social media platforms like Facebook Messenger and Instagram Direct when integrated with Zenvia
How to Integrate Zenvia Conversion with OLX
Learn how OLX works and how to integrate Zenvia Conversion with OLX
The OLX integration for Zenvia Conversion is available for several countries including Brazil, Argentina, and Mexico. To get started with this integration, follow these steps:
1 - Go to Apps and click the "+" icon, and sea
Ads that click to WhatsApp, Facebook Messenger or Instagram Direct
Learn how to use this tool in your business
By creating click ads for WhatsApp/Facebook Messenger/Instagram Direct you can redirect your leads directly to the inbox of each of these three channels. Here are the first steps to do this:
Through WhatsApp
With Ads that click to WhatsApp, you can
06. Consult ZIP code in Chatbot
In Zenvia Customer Cloud, the action Consult ZIP code can be used to retrieve details of the zip code entered by the customer. It receives the number entered by the customer during the conversation and from there, it retrieves additional data such as: Street, Neighborhood, City, and State.
It is rec
05. WhatsApp Message Template Library
The Message Template Library functionality is a bank of WhatsApp message templates that you can use to send to your customers. These are pre-approved templates by Zenvia, which you can add to use according to your preference.
The WhatsApp Message Template Library offers efficiency and time savings,
Rules for sending SMS messages
To send SMS messages in Zenvia Customer Cloud, it is necessary to understand some rules regarding the number of characters and types of messages allowed. In this article, learn how these rules work and how to configure your messages.
How SMS sending worksSimple messages (Up to 160 characters): A sta
How to perform Business Verification on Facebook
Learn how to verify your business on Facebook to access WhatsApp functions
Telephony: Groups and Parameters
The Telephony feature allows turning calls into new tickets or linking them to existing tickets. To configure, simply register a telephony group and define the available parameters.
When a new call is routed to an agent in the group, the system will automatically open a “Phone Call” tab displaying a
Chats in Zenvia Conversion
Located in the left sidebar menu, Chats is a module of Zenvia Conversion where interactions and message exchanges between your company and a contact occur.
For example, if someone contacts you through any communication channel to inquire about the price of a product, they will be answered in Chats.
02. Panels and Visualizations: Customize Views
Customizing ticket views is an essential feature for better organizing and tracking workflow. You can choose between two types of views: the Kanban format and the list format.
Use Case ExampleImagine you are responsible for customer support and need to closely monitor all open, pending, and resolve
Tiendanube App
How to activate and use the Tiendanube App in Zenvia Conversion
With the Tiendanube app you can send automatic messages via WhatsApp every time you receive a new order from Tiendanube, in addition to being able to send all your product information directly from your conversation with the client
11. Assigning account interactions
Assign support channels to a specific agent or a support group. This way, all messages received through these channels will be directed to the responsible person or group.
Before assigning, make sure the channel is properly integrated and configured for support. The channels available for commercial
Sentiment analysis in Zenvia Customer Cloud: What it is and how it works?
Learn how this feature uses Artificial Intelligence to evaluate interactions, where to access it in Zenvia Customer Cloud, and how to interpret the results.
1. What is sentiment analysis?Sentiment analysis is a feature that uses Artificial Intelligence to evaluate the content of interactions with yo
Transactional Messages with Zapier
With Zapier, you can send automated messages without needing to know how to code.
This guide will show you how to use Zenvia Conversion to pull contact details from a Google Sheets spreadsheet and use them to send an automated WhatsApp message.
Step-by-stepCreate a Zap in Zapier
Go to Zapier.com and
05. Exporting message broadcast reports in Zenvia Customer Cloud
Zenvia Customer Cloud allows you to export a dispatch report so that you can obtain details of a specific delivery, including the delivery status per recipient. This list is exported to a .csv file and can contain more than 100,000 contacts.
To do this, click on Analytics > Message broadcast > Broad
Login via SSO in Zenvia Conversion
Enterprise Single Sign-On (SSO) unifies login and password to access multiple integrated platforms, streamlining and expediting access and account management.
SSO, in this context, refers to a Software as a Service (SaaS) or similar provider that can be used by all platforms used by your company se
How to set a greeting message for other sources
Learn how to send message templates to customers coming from channels other than WhatsApp or Messenger (e-commerce, forms, etc)
To activate this function, follow the steps explained below:
1 - Go to Conversation Channels on the left menu and choose the channel of your business (WhatsApp or Fac
03. How to change my plan
Change your plan directly in the Zenvia Customer Cloud. You can easily and quickly change your subscription by following the steps below.
⚠️ Attention: The plan change can only be made by users with the Admin profile.
Step-by-step guide to change your plan
Log in to your Zenvia Customer Cloud accou
14. How to connect ERP transactions in Zenvia Customer Cloud
The connection with the ERP allows synchronization of transactions made with your contacts in Zenvia Customer Cloud, showing data such as date, time, amount, and products purchased in the last transaction. This integration enables campaign segmentation based on your customer's consumption behavior.
04. Activate, pause, and schedule an automation in Zenvia Customer Cloud
When creating an automation, Zenvia Customer Cloud allows you to perform various settings in the flow, including activation, pause, and scheduling of the automation.
⚠️ Attention: These features are available only for users with the Operator or Admin profiles.
In this article, we will detail each of
01. Webchat channel
The Webchat channel allows you to make calls via your company's website. Through Webchat, which is the interface available on the website, customers can "call" your service operation for an interaction.
Webchat is an online communication tool that allows real-time interactions between users via a w
I Want to Sign Up for Zenvia Conversion
Frequently-asked questions about working with Zenvia Conversion
What are the requirements for starting to work with Zenvia Conversion?
Before starting the verification of your Business Manager, check that your industry is not included on the Facebook's List of Banned Content.
Did you check? Gr
03. Adherence
The Adherence feature shows the percentage (%) of hours worked by an agent in the tool, considering a work schedule predefined by the account admin (which can be customized or standard - 40 hours). The benefit of using this feature is to provide the admin with control and visibility of the agents' w
Facebook Messenger Integration
Respond to customers who contact you via Facebook Messenger
Zenvia Conversion allows you to respond to customers who contact you through your Facebook page or your Messenger Ads. In this way, you will have access to one of the most commonly used messaging platforms in the world.
To activate this i
07. How to tag message broadcasts in Zenvia Customer Cloud
Tags provide the ability to organize and categorize broadcast messages based on criteria such as target audience, subject, or type of action, making it easier to search for specific triggers and analyze their performance metrics.
Furthermore, tags can be used to create custom filters, allowing you t
04. Integrate Tiny with Zenvia Customer Cloud
The integration between Tiny and Zenvia Customer Cloud allows you to automatically import your contact base, making it easier to use the data stored in Tiny for various communication journeys offered by Zenvia Customer Cloud.
The process is simple: just start by generating the API Token in Tiny and
06. Integrate WBuy with Zenvia Customer Cloud
The integration between WBuy and Zenvia Customer Cloud allows you to automatically import data from your customer base, optimizing communication journeys. With this integration, you can import information such as customers, orders, products, and basic account data to use in your campaigns and intera
How to send bulk WhatsApp messages on Zenvia Attraction
Learn how to send bulk WhatsApp messages, integrated with Zenvia Conversion, by Zenvia Attraction.
To carry out bulk shoots from Zenvia Attraction, access the platform through app.zenvia.com with the same login and password used in Zenvia Conversion.
Then, access the Products top menu and then sel
08. Contacts Base API in Zenvia Customer Cloud
Zenvia Customer Cloud also enables the use of the Contacts Base through its API. In this document, we will see the basic concept and show the functionalities provided by the Zenvia Customer Cloud Contacts Base API.
What is an API and how to use it
The acronym API stands for Application Programming I
Chat Settings: Groups, Apps, Facebook Messenger, and WhatsApp
The Chat Settings allow you to centralize communication with customers across multiple channels, such as Facebook Messenger and WhatsApp, as well as configure chat groups and support apps.
This article guides you on configuring channels to optimize the customer experience and support efficiency, ex
01. Exporting a custom message broadcast report
Learn how to create and extract custom reports in Zenvia Customer Cloud.
How to integrate Facebook Lead Ads and Instagram Ads
Learn how to integrate to receive your leads on Zenvia Conversion
Facebook Lead Ads make it easy to generate leads. People just need to tap on your ad on Instagram or Facebook to bring up a pre-filled form with their contact details, ready to be sent directly to you.
With the Facebook Leads app
03. Intelligent response based on the internet in Chatbot
Intelligent response based on the internet content is used to generate intelligent messages automatically using Artificial Intelligence (AI). This action is commonly applied in cases where the chatbot is prepared to respond to a series of topics regarding the brand's product/service in a generative
01. Integrating Facebook Leads with Zenvia Customer Cloud
Facebook Lead Ads simplify lead generation. Users simply need to click on your Facebook ad to open a form pre-filled with their contact details, ready to be sent directly to you.
⚠️ Attention: This integration is available only for users with Viewer or Admin profiles and for the Specialist, Expert,
Area and country calling codes review in message broadcast
Clear your doubts about the correct use of country codes in message deliveries, ensuring that your campaigns on Zenvia Customer Cloud are delivered without errors or additional charges.
Why review the country and area codes of my contacts?Ensuring that the country codes are correct is essential to g
05. Send RCS messages in Zenvia Customer Cloud
RCS (Rich Communication Services) is a channel that offers additional possibilities compared to SMS, including:
Creating messages without character limits, featuring cards, carousels, images, audios, videos, and GIFs, making your communications more interactive and engaging.
Sending messages with a