Starting from 11/01/2024, the company Sirena Mexico Rodati Servicios S.A. de CV will be incorporated by Zenvia Mexico S. de R.L. de C.V. Get your questions answered about this change.

Below are the definitions according to Article 5 of Brazil's General Data Protection Law (Lei Geral de Proteção de Dados - LGPD): I - Personal data: Information related to an identified or identifiable natural person. II - Sensitive personal data: Personal data concerning racial or ethnic origin, re

Learn how to changing information after creating a user To edit information for an already created user, go to Settings > Users&Groups and click on the pencil icon corresponding to the user you want to change: From here, you’ll be able to edit Name, Last Name, E-mail, Mobile number, Document numb

Once you start using Zenvia Conversion with the WhatsApp Business API, you cannot use that number without another API provider. This is because WhatsApp's user policies do not allow a WhatsApp Business API account to be switched to a basic Business or personal account.   However, you still have so

See how to perform this integration with Zenvia Conversion   API Webmotors Documentation: https://portal-webmotors.sensedia.com/api-portal/documentacao   Important: The user that is being used in the integration must be a user with API permissions. This user won’t be able to access Cockpit CRM D

Important: Before following the instructions, make sure the feature is available for your access profile.Interact with your customers directly on your website. Integrate a web chat with your Chatbot and automate all your operations. Follow the step-by-step instructions to link it. Step 1: Link Web C

Check how to activate the integration with this marketplace   Leads that come in through your MercadoLibre account can also be managed through Zenvia Conversion. You can respond to all your client contacts through our app! Here's how this works.   1 - Go to Apps and click on Mercado Libre:   Af

Important: Before following the instructions, make sure the feature is available for your access profile.To send WhatsApp messages that include media, it's necessary to: Have a message template pre-approved by Meta within Zenvia Customer Cloud.Provide a media link during the setup of the message.Sen

Importante: Antes de seguir las instrucciones, confirma si la funcionalidad está disponible para tu perfil de acceso.The email domain is the entire part of an email address that comes after the @ symbol. You can create a custom domain with your company's name to give more authenticity to your messag

Important: Before following the instructions, make sure the feature is available for your access profile.In this article, learn how to configure the integration between WBuy and Zenvia Customer Cloud. 💡 Tip: To better understand what WBuy is and how it works with Zenvia Customer Cloud, access the a

Activate two-factor authentication to keep your Zenvia Platform account safe and secure. What is two-factor authentication and why is it important? Two-factor authentication is a security method that verifies your identity before allowing access to your account. This verification happens in two ste

The Performance Dashboard is a feature in Zenvia Conversion that allows you to analyze data on the performance of your campaigns and the return on financial investment made through Zenvia Attraction and Meta.  For instance, suppose your company created a campaign for Black Friday and sent it to 100

05/15 ⚙️ New feature New on the IAG Chatbot Personality screen: Inactivity Timeout You can now configure automatic actions when the end user becomes inactive during a conversation with the IAG chatbot. With this new feature, you can set an inactivity timeout and choose what should happen after that

12/18 Segmentation by Sentiments in the Contact Manager Based on contact interactions, Artificial Intelligence performs a sentiment analysis that identifies emotions expressed in conversations. This information can be used to filter contacts in the database and create segmentation rules, enabling yo