By enabling notifications whenever a new interaction arrives, you will be alerted through a sound alarm and a pop-up in the bottom left corner of the screen. The audible notification indicates that the service is “ringing” and needs to be started immediately, ensuring that no request goes unanswered.

In addition to preventing the loss of important interactions, notifications allow you to gain agility in starting conversations, improve your response rate, and deliver a faster and more satisfying experience to your customer. This feature is especially useful when you are performing other tasks within or outside the platform, as it ensures that you will be alerted the exact moment a new conversation arrives.
To enable notifications, go to Zenvia Chat - Agent Profile, in the right sidebar menu, and under your username, enable Activate notifications. 




Done! Notification activated!