The Monitor Activities feature allows you to track, in detail, all interactions and actions performed by your agents in Zenvia Conversion.

With this feature, you can:

• Analyze archived conversations, transfers, closures, and other activities.
• Track agent productivity.
• Evaluate the effectiveness of your customer service and conversion strategies.
• Identify trends and improvement opportunities.

How to access

1. In the side menu, click on Monitor Activities.
2. Use the available filters to refine the analysis:
   1. Period: set specific dates.
   2. Team: select teams.
   3. Agent: choose individual agents.

What can you do?

• View details of performed activities, such as archiving, reopening, closing, sending messages, among other actions.
• Filter data for specific analysis.
• Access the full conversation: click on See chat to be directed straight to the chat of that conversation.
• Download report: receive an email with a link to download the detailed report of the filtered activities. The link remains available for 7 days. After that period, you will need to generate a new download.