Zenvia Conversion is a solution that centralizes customer service across multiple channels, such as WhatsApp, Facebook Messenger, Instagram, and Webchat. It allows for quicker sending and receiving of messages to boost sales, increase conversion rates, and provide a better sales service experience.

The solution offers dashboards that enable real-time efficient management of the commercial team's performance, through data and reports. Zenvia Conversion also allows integrations with various applications and marketplaces, along with chatbots to engage your customers.

Key Features of Zenvia Conversion

Check out the key features that make Zenvia Conversion a full solution:

Chats

Chats is a feature where your sales team interacts with leads, prospects, and clients using the shared inbox. During message exchanges, you can perform overflow to human assistance, send videos, images, links, audio, and make calls. 

You can automate first contact messages, use our chatbot to schedule automatic responses, and set up messages for lead qualification or satisfaction surveys.

Contacts

All contacts that get in touch with your company or those you initiated contact with go into the Contact Database. This functionality allows for broadcasting transmission messages and analyzing the origin or reasons for closure. You also find the lead's creation date, the assigned category, and their status.

Marketplace

Access a variety of APIs to perform tasks and connect external tools or services directly to Zenvia Conversion. Integrate applications like Woocommerce, Webmotors, Nuvem Shop, Mercado Livre, Shopify, and Paypal to optimize responses to your clients and boost your sales. 

You can also add important resources to your account and CRM tools for managing your customer relationships, such as Google Drive, Mailchimp, Salesforce, Zapier, Zoho, Hubspot, and RD Station.

Reports

Organize your commercial team's routine more effectively with Reports. In this feature, you analyze data from new contacts and conversations, performance dashboards of your teams, and information about conversation channels, as well as applications and other integrations.