The Zenvia Customer Cloud Chatbot Constructor offers all the necessary tools for any user to create an efficient and personalized chatbot. Through it, you can develop conversational flows that incorporate artificial intelligence, providing more humanized interactions and a more personalized customer experience.

⚠️ Attention: This feature is only available for users with Operator and Administrator profiles.

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• Chatbot name: Edit the title of your chatbot by clicking on the pencil icon 

• General information: Check metrics, indicators, and the status of the chatbot on the current day.

• Integration: Integrate the chatbot with conversational channels.

Constructor Screen

• Zoom: Adjust the zoom level up or down using the magnifying glass icons 

• Add block: Create a new block in the conversational flow of your chatbot.

• Test chatbot: Test how your chatbot interacts based on what you have already created.

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• Flow: Create new conversational flows within the same chatbot.
• Edit title: Edit the title of the conversational flow.
• Save changes: Save all modifications made to the flow.
• Versions: Create, save, manage different versions of your chatbot, and create a copy of the flow to replicate the chatbot through the icon , allowing it to be modified and imported into the same organization or a different one in Zenvia Customer Cloud. Use this option to keep control over the different stages of your chatbot’s development. Each version includes flows, blocks, and settings, so you can return to a previous stage even after making changes. This way, the chatbot returns exactly to the state it was in when that version was saved.
• Settings: It is divided into two tabs, Behavior and Variables.

💡 Tip:For more information on how to export and import your chatbot, visit the article Getting to know the features of the Chatbot List

1. Behavior: Settings related to the bot's behavior during conversations. Enable or disable the options below through the icon 

• Conversation inactivity: This feature allows you to set a time limit for client inactivity. For example, if the client remains inactive for 5 minutes, the chatbot can automatically direct them to a closing block, ending the interaction. To configure this feature, follow the steps below:
  

1. Enable the inactivity option by clicking on the icon 
2. Enter the desired inactivity time, which must be between 5 minutes and 23 hours.
3. In the closing block, go to the Destination tab and click on Add destination.
4. Set input.text in the If the variable field and configure the condition Equal To as inactivity_time.
5. In the Go to field, select Inactivity time.
6. Save the changes in the constructor.

• Input lock: Configure the chatbot to consider only the first message received when multiple messages are sent by the customer in sequence.

2. Variables: Create an extra variable to save specific information during a conversation.

To use all the features in practice, access the articles below:

• Link channels to the chatbot

• How to create blocks and connect them

• Adding content in the chatbot Constructor

• How to manage a Variable

• Configure Destinations

• Creating a conversational flow from scratch