In Zenvia Customer Cloud, the Open Field content allows requesting data from the customer interacting with the chatbot, whose response will be given by them in free-text format instead of selecting predefined options or buttons.
For example, if you need to collect information such as CPF (Brazilian Individual Taxpayer Registry), you can configure the message "Enter your CPF" so that the user responds with the numbers in an open field.
The Artificial Intelligence of the Chatbot module will process and understand the text entered by users and then take actions based on this natural language processing capable of understanding context and intentions. This way, we will have a more flexible and natural interaction between the user and the chatbot.
How to Access
The Open Field content is available in the bot Builder, and to access it, simply click on the three dots of the block or anywhere on it. This will open the Block Details modal, then follow the instructions below:
- Click on Add content.
- Choose Open Field.
- Define the Content Specification: None, Only numbers, or Only text.
- Select the field of information you wish to collect: CPF, Phone number, Vehicle plate, Regular expression, CNPJ (Brazilian National Registry of Legal Entities), Email, or ZIP code.
- Finally, click outside of this open block to save.
That's it! Open field included.