Zenvia Customer Cloud is a unified, multichannel solution that allows your company to manage and deliver personal, engaging, and seamless experiences through interactions throughout the entire customer journey.

The solution's features are organized in a modular structure, and the availability of each module depends on your software plan and your access profile. You can navigate through them using the side menu.

How it works

The Zenvia Customer Cloud plan is made up of a combination of a software plan and a channel package:

• Software: defines the features available on the platform, as well as the number of users and InteractionZ included.
• Channels: determines the number of messages that can be sent through the contracted channels.

💡 Tip: Check the details at https://www.zenvia.com/.

InteractionZ

InteractionZ is the term that describes the message interactions between the company and the contact. These interactions can be: messages sent to a device; return messages, which are initiated from a device.

An InteractionZ lasts for 24 hours from its opening, and new messages within this period do not create a new InteractionZ.

Users

These are the people on your team who will actively access and use Zenvia Customer Cloud.

Channels

Channels must be configured for use within specific modules. Zenvia Customer Cloud integrates with seven conversational channels:

Now that you know Zenvia Customer Cloud, start creating personalized and engaging experiences for your customers.