Starting from 11/01/2024, the company Sirena Mexico Rodati Servicios S.A. de CV will be incorporated by Zenvia Mexico S. de R.L. de C.V.
Below, check the answers to the main questions regarding this change.
What changes with the incorporation?
For our customers and partners, the main change will be in the billing issuer data, as well as in the update of the CMC contract and account number.
Registration details:
- Company: Zenvia Mexico S. de R.L. de C.V.
- RFC (Federal Taxpayer Registry): ZME201027JTA
- Country: Mexico
- Date of Incorporation: 10/27/2020
- Address: Las Praderas No. 12, Col. Jardines del Pedregal de San Ángel, Del. Coyoacán, C.P. 04500, Mexico City.
CMC contract and account number for payments in MXN:
CMC contract and account number for payments in USD:
Will the number of invoices issued change?
No. The number of invoices will remain the same, and the only change will be in the registration details mentioned above.
How will payment complements for invoices issued by Sirena Mexico be managed?
After the incorporation date, payment complements will be issued in the name of Zenvia Mexico, even if the original invoice was issued by Sirena Mexico. This follows Article 14-B of the Fiscal Code of the Mexican Federation, which states that the incorporating company assumes the tax obligations of the incorporated company.
⚠️ Attention: Payments will be made to the bank account of Zenvia Mexico (RFC ZME201027JTA), which is now responsible for issuing payment complements.
Will there be any changes in the billing model or in sending invoices?
No. The billing and collection flow will remain unchanged.
How will credit note requests for invoices issued by Sirena Mexico be handled?
Credit notes will be issued by Zenvia Mexico (RFC ZME201027JTA) in the name of the incorporating company, in accordance with the Article 14-B of the Fiscal Code of the Mexican Federation. This transition will not have a financial impact on our customers.
How and when were customers notified?
The financial representatives of each account were notified by email on 10/18/2024, with the subject: 'Zenvia Conversion – Merger of Rodati (Sirena Mexico) by Zenvia Mexico'.
Which area should be contacted for additional questions?
For any questions, please contact our financial team via email at financeiro.cvlatam@zenvia.com.