Do I need to pay to start using it?

No, you don’t. As soon as your account is activated, you can start using it. The billing will come afterward.

When will I receive the invoice?

The invoice is sent between the second and third business day of each month to the email of the person who made the purchase.

How do I obtain the invoice?

The invoice is sent to the email of the person who made the purchase. You can also obtain it in the customer area within the platform app.zenvia.com.

Is the billing recurring every month?

Yes, the contracted package and any additional charges are billed every month.

Is there a contract commitment, or can I cancel at any time?

There is no contract commitment; you can cancel at any time through this link: https://www.zenvia.com/fale-conosco/pedido-cancelamento/.

I want to subscribe to a plan with more features (Upgrade), how do I proceed?

Go to the website zenvia.com, select the package, and complete the purchase. We will cancel your previous package and activate the new one for you.

Which channels will be available for integration when I subscribe to a Zenvia Chat package?

WebChat, Facebook, email, Telegram, and Mercado Livre. WhatsApp is a separate channel and can be contracted at https://www.zenvia.com/precos/#product-whatsapp.

How do I cancel my subscription?

Just request the cancellation on this page https://www.zenvia.com/fale-conosco/pedido-cancelamento/ and wait for confirmation.

What is the setup?

The setup includes the configuration of the Zenvia Chat environment and the creation of accesses. Training through webinars and videos, a usage manual in PDF format, and access to the Zenvia Chat Help Center. Customer communication via WhatsApp, phone, and email. 30-day support.