Zenvia Chat is a customer service tool that allows you to manage different service channels in a single environment, as well as providing administrators with a management view with dashboards and reports. Simplify your customer service with a complete, easy-to-manage multichannel tool. With omnichannel customer service, you have several centralized communication channels to bring more productivity to your team and the best experience for your customers.
Available channels
Personalized Channel
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Main features;
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Dashboard;
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Service queue;
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Simultaneous chats;
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Operation monitoring;
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Service classification by tags;
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Transfer of calls between agents;
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Sending files;
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Pre-configured responses;
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Opening hours;
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Management reports and much more.
Profiles
Zenvia Chat has two user profiles: Administrator(a) and Agent.
Administrators have access to the service environment as well as the administration environment, and are responsible for general usage settings, viewing reports and enabling new channels. Agents only have access to the service environment.
Find out more about Zenvia Chat by checking out our available documentation.