This setting allows you to enable the automatic closure of a call in the event of user inactivity, and is valid for the WhatsApp, Web Chat, Facebook, Telegram and Mercado Libre channels.  Automatically closing a call reduces customer waiting times, increases responsiveness and improves customer satisfaction by avoiding unnecessary delays.

To access this feature, go to Zenvia Chat - Administrator Profile > Service> Automatic finish.

💡 Tip:If the customer needs the conversation to be automatically closed before being transferred to an agent, this setting must be configured in the chatbot.

To add the setting to your account, simply click on the + button and make the following settings: 

• Name: name given to the schedule created.
• Closing time (in seconds): time counted from the agent's last message.
• Date: if the company is interested, an automatic message can be configured which will be sent to the user after the automatic closing of the call.
• Departments: areas of the company to which the closure is linked.

After defining the information, click on Save. 
Done! Automatic finish made.