This article explains briefly and practically the stages of the deployment process, the necessary configurations and responsibilities.

⚠️ Attention: In order for Zenvia Chat to work with a chatbot hosted on Zenvia Bots, it is necessary to contact Zenvia to include the overflow component in the conv flow.

Stage 1: Request analysis and account creation

Responsible: Zenvia

This analysis begins when the request is formalized internally by Zenvia's Commercial area for the Onboarding team.

Stage 2: Integration of account channels and services

Responsible: Zenvia

This integration is carried out according to the contracted channels: WhatsApp, WebChat, Email, Facebook Messenger, Telegram, Voice and Mercado Libre.
The integration stage guarantees the proper functioning of the channels and services contracted within Zenvia Chat, as well as allowing adjustments to be made to the solution's layout.

Stage 3: Sending account access and training

Responsible: Zenvia and Customer

At this stage, the customer is given access to Zenvia Chat and given the tool's training options, which the customer can schedule according to their availability. Watch the video tutorial here.

Stage 4: Completion of the deployment

Responsible: Zenvia and Customer

After sending accesses and guidance on training, the deployment is complete. At this stage, the customer has access to the good practice guide and is now able to use the solution themselves. Watch the video on good practices about digital customer service.

That's it! Now you know the steps for the implementation process.