Zenvia Conversion allows you to download the main media that you receive and send directly through the conversation with your customer. See how in the video below:

By directing the mouse arrow to the media you want to download, a small arrow will appear and when you click on it, you will see the option to start the download:

In the case of images, by clicking on the arrow, the image will open in full screen and the download option will appear in the upper right corner, as indicated below: 

In both cases, the file will be saved on your computer.

Note: This functionality is currently only available in the desktop version.