Welcome to Zenvia Conversion. We're happy to have you here!
Learn more about our features and find out how to set up your Zenvia Conversion account by accessing the articles below:
Concept and Access
- How to log in
- Requirements to request verification (green badge) for your WhatsApp Business line
- WhatsApp Business API limitations
First Steps
- How to configure the welcome message for other lead sources
- How to create message templates for WhatsApp
Resources and Features
- How to invite users
- User roles and group organization
- How to change the profile picture of your lines
- How to configure Zenvia Conversion Bot
- How to configure the absence message
- How to create users
- How to delete users
- How to edit user information, roles, and group
- How to change group distribution rules
- How to create, manage, and edit tags
- Reasons for closing conversations
- How to upload customers in bulk
- How to configure business hours
Integrations
Trainings
Watch the complete training on the Zenvia Conversion platform on our Linktr.ee page.
By following the steps presented in the training, you will be able to configure the platform efficiently and make the most of its conversion features.
If you still have any questions not answered by the Help Center content, contact the Technical Support team at suporte.conversion@zenvia.com or via chat.
Support Channels
Financial Issues, Billing, and Payments
For financial matters, contact the Finance Department at financeiro.cvbr@zenvia.com.
You can also check out our Frequently Asked Questions article about finances for more information.
How to Report an Issue
If you identify a problem on the platform, experience instability, or find features not working as expected, reach out to Technical Support at suporte.conversion@zenvia.com or via chat..
⚠️Attention: On the Basic plan of Zenvia Conversion, chat is available exclusively for users with Administrator profiles.