Welcome to the Zenvia Conversion Help Center
On this page you will find all the documentation for using Zenvia Conversion, organized by categories and most popular topics.
Search for information and resolve your doubts about first steps, our resources, and general settings here or using the side menu on the left.
Concept and Access
Find information about Zenvia Conversion: what it is, how to create an account, log in, etc.
First Steps
Learn how to activate your account and discover Zenvia Conversion's main modules.
- WhatsApp Business API line activation
- Zenvia Conversion Overview
- Conversations (Attentions)
- Contact List
- Integrations
Conversations (Attentions)
Learn about the inbox, sending messages, using templates and quick replies, and other features of the Conversations module.
- What is a WhatsApp session
- Error when sending messages
- How to find my message templates and quick replies
- How the shared inbox works
- Direct replies from clients to your messages
Contact List
Learn how to add contacts manually or massively via a CSV file.
- How to massively upload clients
- How to create contact groups for sending using broadcast lists
- How to create a CSV file to massively upload contacts
- How to export your clients to Google Sheets
- How to send broadcast messages
Reports
Understand how to analyze data from Zenvia Conversion reports.
Settings
Learn how to configure your account, users, groups, contact assignment rules, response modes, conversation closing, business hours, labels, and much more.
- Create, manage, and edit labels
- Conversation closing reasons
- How to configure conversation closing and re-assignment
- Arrival and assigned groups
- How to create and manage groups
- How to configure business hours
- Group configuration, new contacts on hold, and average waiting time
- How to see my account status
Integrations
Learn how to integrate your account with other Zenvia solutions, CRM and marketplace applications, Meta communication channels, and Zenvia Conversion Bot.
- Zenvia Products: Bots, Attraction, and NLU
- Apps: Quotes, Google Drive, Asana, Webchat, and E-mail
- CRM: Salesforce, RD Station, Zoho, and Unbounce
- Marketplace: Webmotors, Paypal, Woocommerce, Mailchimp, Trello, Nuvemshop, Mercado Pago, Shopify, OLX, Mercado Livre, Mercado Shops, etc
- Meta: Facebook, Instagram, WhatsApp
- Zenvia Conversion Bot
Frequently Asked Questions
Check the answers to the most popular questions about Zenvia Conversion, whether about your account, the software, service channels, or technical issues.
- How to request my account expansion
- Frequently asked questions about WhatsApp line
- Do I have to update or reload to see new messages and/or contacts
- Notifications & WebHook