In Zenvia Customer Cloud, the Send file feature allows the chatbot to send images or documents to the user during the conversation. For example, the chatbot can send a duplicate invoice or a user manual for a specific product, either in response to a direct user request or as a result of querying an API.
How to Access
The Send file content is available in the bot Constructor, and to access it, simply click on the three dots of the block or anywhere on it.
This will open the Block Details modal, then follow the instructions below:
- Define the File Type.
- Insert the file URL.
- Choose a name for the Download button Title.
- Finally, click outside of this open block to save.
That´s it! File sending included.