Add content to serve as the knowledge source for your chatbots and turn your information into an automated tool to solve user questions, inquiries, and possible issues.

In the Knowledge Bases, you add files or URLs that the chatbot will use as a source of information to provide faster and more effective responses.

In this article:

• Add file content to the Knowledge Bases
• Add URL content to the Knowledge Bases
• Delete content from the Knowledge Bases

Restrictions:

• For files, accepted formats are: .csv, .doc, .docx, .txt, .pdf
• For URLs, only HTML pages are accepted.
• The maximum size is 10MB for PDFs and 5MB for others.
• You can add up to 50 URLs.
• Only the texts contained in both URLs and Files are read.

Add file content to the Knowledge Bases

1. Access the Knowledge Bases.

2. Click on Add content.

3. Select the File content type.

4. Choose an identification name.

5. Select the language of your file. Accepted languages are: Portuguese, English, and Spanish.

6. Click the icon  to select a file or drag and drop it onto the indicated screen.

7. Finish by clicking Process and update.

Add URL content to the Knowledge Bases

1. Access the Knowledge Bases.
2. Click on Add content.
3. Select the URL content type.
4. Choose an identification name. Accepted languages are: Portuguese, English, and Spanish.
5. Select the language.
6. Indicate the URLs:

• Manually: Enter the URL in the blank field. If you want to add another one, click on Add URL 
• Multiple: Click on Add multiple URLs  and enter one URL per line. Then, click on Insert URLs to save.

Status of added content

After adding the content, whether it is a File or URL, the information will be processed and will have three statuses:

• Processed: the file/URL has been processed and is available for use.
• Processing: the file/URL has been uploaded and is being processed.
• Uploading: the file/URL is being uploaded.

⚠️ Attention: Added files start being processed on the hour, for example at 12:00 PM. This means that if you upload at 12:02 PM, processing will start at 1:00 PM.

Delete content from the Knowledge Bases

To delete content:

1. On the main screen of the Knowledge Bases, click on the more options icon  located in the content block.
2. Choose Delete file.
3. Confirm by clicking Confirm deletion.

⚠️ Attention: Make sure that no active chatbot is using the file to be deleted to avoid interrupting its operation.

In this same more options menu, it is also possible to:

• Update content.
• Copy content name.