In Zenvia Customer Cloud, the input of Options List is a feature that allows chatbots to employ clickable lists as a strategy to make interactions with users more engaging.
Options lists consist of a series of items or actions that the user can choose by clicking on them, instead of typing a response.
First, the chatbot establishes the context of the conversation, such as an initial greeting "Hello, how can I assist you?". Once the user responds with the subject they need to address, the bot generates a list of options relevant to the situation.
For example, if the chatbot is on an e-commerce website, it can create a list of products related to the category the user has shown interest in. Then, after the customer chooses the product, the bot can add the item to the shopping cart or provide more information about it.
Options can be in the form of text, clickable buttons, or images. This is advantageous content because, in addition to ease of use, it reduces the likelihood of errors and streamlines the action execution process.
How to Access
The Options List component is available in the Constructor, and to access it, simply click on the three dots of the block or anywhere on it. This will open the Block Details modal, then follow these instructions:
- Set the Add content > Data input > Menu.
- Insert the Question that the bot should ask the customer before providing the options.
- Describe the Options that will be displayed. Click on Add content new to create more options.
- Finally, click outside of this open block to save. Done! Options List included.