Important: Before following the instructions, make sure the feature is available for your access profile.
The link shortener allows you to transform long URLs into short versions that are easy to share and track.
With it, you can include cleaner links in messages, emails, or campaigns, keeping your communication visually organized and professional while making it easier to monitor metrics.
Why shorten links?
Shortening URLs offers benefits such as:
- More space in messages: use shorter texts and include more important information.
- Better appearance: short links make communication clearer and more appealing.
- Performance tracking: monitor how many clicks each link receives.
- More clicks (CTR): short and clean URLs tend to generate higher engagement.
How to shorten links
- Click on Settings in the Zenvia Customer Cloud's side menu;
- Access URL shortener;
- Configure the desired link following the guidelines below:
- Original link: Insert the link you want to shorten.
- Shortening domain: Select the domain that will be used to generate the shortened links. Currently, only the domains provided by Zenvia are available for use.
- Description: Write a brief description for identification, if desired.
- Link has an expiration date: Select this option if you want the link to expire on a specific date.
- Limit the number of clicks: Choose this option if you want to limit the number of clicks the link can receive.
- Click on Shorten link when you have completed the previous steps.
Link history
On the same screen, you will find a table with the history of all shortened links and their respective information and metrics divided by columns:
- Original link: The original link that was shortened.
- Description: The description entered during the customization step.
- Expires at: Displays the expiration date of the link, if applicable.
- Shortened link: Provides the shortened link followed by the copy button.
- Number of clicks: Indicates the number of clicks obtained.