Subscription to a Zenvia Customer Cloud plan must be done on the Zenvia website. It is necessary to combine a software plan with a channels plan.

Check plan details, contracts, and payment method at Settings > Plans and contracts.

⚠️ Attention: This feature is only available for users with the Admin profile.

Understanding informations about Plans and Contracts

Each listed contract provides management information:

• Contract number: Each contract is identified by a unique number. This facilitates reference and individual tracking of each contract;
• Contract status: The status of the contract indicates its current situation. It can be, for example, Active or Canceled, among others;
• Software plan and channels contracted: Each contract specifies which software plans and channels were contracted. See the differences between the software plans and understand the channels plan;
• Financial information: The software allows access to the financial information of each contract, including data on payments made, pending payments, transaction history, and invoices;
• Payment method management: Directly in the software, it is possible to manage the payment method associated with each contract. The available payment options are credit card and invoice.

Software plan

It comprises the features of Zenvia Customer Cloud, the quantity of Interactionz, and users.

Find out which features are available in each plan at https://www.zenvia.com/en/customer-cloud/.

InteractionZ is the name given to interaction credits that occur within the Zenvia Customer Cloud software plan.

It is the number of available licenses that allows a certain number of users to access and use the software simultaneously. Each seat represents authorization for a person or user to access the solution.

Differences between software plans

Zenvia Customer Cloud offers five types of software plans: Starter, Specialist, Expert, Professional, and Enterprise. The prices from the current price table are available for consultation on our website.

See the available features in the plans in the following table.

Channels plan

It's the quantity of messages you wish to send through the available channels. The channels are provided in a single package, each with its respective unit prices.

Here are the channels used within specific features of Zenvia Customer Cloud:

• WhatsApp: available for messaging, customer service, and chatbots;
• SMS: available for broadcasts;
• RCS: available for broadcasts;
• Email: available for broadcasts;
• Facebook Messenger: available for sales;
• Instagram Messenger: available for sales and chatbots;
• Webchat: available for sales and chatbots.

The chosen package doesn't accumulate between months, and you have the flexibility to mix the included channels. Check the prices at https://www.zenvia.com/en/customer-cloud/.

Manage payment method

You can manage your registered cards and invoices directly in the software.

Credit card payment

To view and/or change the registered credit card:

1. Click on Manage cards to check the last 4 digits of the card, the cardholder's name, and the expiration date.
2. To add a new card as a payment method, click on Add Card.
3. Enter the card details as indicated on the My Wallet screen.

Credit card payments provide immediate access to the contracted service.

If you are unable to add a credit card or are experiencing issues, we suggest checking:

• If the card numbers are correct;
• The card's expiration date to ensure it is still valid;
• The Verification Code (CVV), usually found on the back of the card;
• If your card is enabled for online purchases. Some may need to be activated for this type of transaction;
• The availability of funds or if the credit limit has not been reached.

If the problem persists, we recommend contacting your card issuer to better understand the situation and how to resolve it.

Invoice payment

Payments via invoice can only be made after one month of using the contracted service.

Bank slips and invoices are available in Settings > Financial Information.

Questions about Plans and contracts?

For more information, check out FAQ: Plans and contracts in Zenvia Customer Cloud.