09/12
Configuring conversation triggers on Instagram
It's now possible to further customize your chatbot's interactions on the Instagram channel! With the new Conversation Triggers feature, you can define which types of interactions, in addition to direct messages (comments on posts and live videos), will trigger a chatbot session.
This update provides more control and flexibility over how and when your chatbot interacts with customers, helping to deliver faster and more targeted support.
09/10
Improvements to the SMS Sending Journey
The SMS sending journey has been simplified to enhance the user experience. Now, all configuration steps — setting up the sending, creating the message, and selecting contacts — are integrated into a continuous flow. Each phase can be completed quickly and intuitively, without needing to switch between different steps.
09/02
Set preferences in the Notification Center
Manage Zenvia Customer Cloud notifications by choosing the types you want to receive. Use the categories: All to view all messages; General for updates like new contacts and integration status; and Operational for notifications specific to your daily operations. Set your preferred delivery method, whether through the notification bell within the software or directly in your browser.
08/21
New integrations available: Facebook Leads and Mailchimp
With these integrations, you can:
- Facebook Leads: Automatically sync data from potential customers who interact with your ads, storing this information in the contact manager of Zenvia Customer Cloud.
- Mailchimp: Export your contacts and create email marketing campaigns using the information already stored in Zenvia Customer Cloud, making it easier to send and track your campaigns.
08/19
08/15
Google Sheets integration available!
Integrate your Zenvia Customer Cloud account with Google Sheets and keep your contact data always updated and synchronized.How it works:
- Automatic synchronization: Update contact data in Zenvia from a spreadsheet integrated with your daily tools.
- Easy export: Export contacts from Zenvia to Google Sheets and simplify data management and analysis.
08/15
08/15
Importing and Exporting Chatbots using JSON
Easily import and export your flow-based chatbots in JSON format and use the file containing the entire created structure to reuse flows and content in other bots.08/09
08/06
08/06
08/01
Learn how to use and configure chatbots
Check out the new articles available in the Help Center and learn how to define the goal and type of chatbot, create conversational flows from scratch, manage variables, create and connect blocks, and much more!
Access the created and updated articles:
- Defining the goal and type of chatbot
- Adding and managing content in the Knowledge Base
- Linking a channel to the Chatbot
- Understanding the functionalities of the Chatbot List
- How to create and connect blocks
- Adding content in the chatbot builder
- How to manage a Variable
- How to configure the Chatbot Destinations
- Understanding other functionalities of the Builder
- Creating a conversational flow from scratch
07/25
07/25
Download the Activity Monitor report via notification
Download the Activity Monitor report for Sales directly in the Notification Center of Zenvia Customer Cloud. After processing, the report will be available for download for 15 days in the Notification Center, located in the horizontal navigation menu.07/25
Improvements in Broadcast report: monitoring errors and clicks on shortened links
It is now easier to identify which shooting statuses incur costs and which do not. Undelivered messages are charged if they reached the provider, while sending failures are not charged. Additionally, the new clicked status in SMS shootings indicates the number of clicks on shortened links through the new URL shortener feature, providing a detailed view of recipient engagement.07/25
07/16
URLs as a Knowledge Base for Chatbots
Add URLs as a knowledge base for your chatbots and turn your information into an automated tool to solve user queries, consultations, and potential issues. In the AI Library, you can add URLs that the chatbot will use to provide faster and more effective responses.06/28
06/28
06/28
Enhance Zenvia Customer Cloud resources with market tools
Integrate your Zenvia Customer Cloud account with other external platforms to share information and optimize your processes. Currently, you can connect to Omie, an ERP system, to keep your contact base up-to-date in real-time, facilitating operational management.06/28
Review of country dodes in message broadcasts
Validate country codes before selecting recipients to avoid errors in message broadcasts and potential additional costs.06/21
Improvements in qualification via chatbot
We've added new features to Qualification via chatbot. It is now possible to request contact information, ask questions to qualify customers and inform about the estimated time for service.06/19
06/11
06/06
05/27
05/27
05/16
05/16
05/16
05/16
05/16
05/16
05/16
05/16
05/16
04/15
05/16
New communication channels for chatbots: RCS and Facebook Messenger
Integrate the RCS and Facebook Messenger channels into your chatbot, providing a rich and interactive user experience.04/15
04/11
04/11
04/08
Broadcast performance analysis
We have enhanced the message broadcast management experience. Now, you have greater visibility of dispatches in the new Analytics > Broadcast screen, including details such as volume, a list of ongoing broadcasts with options to pause and cancel, as well as information about the status and delivery rate.