11/14
Delete or duplicate a block in the flow chatbot builder
You can now delete or duplicate blocks more easily! Just click on the icon located to the right of the block and choose the desired action, simplifying the management and organization of your flows.
11/07
Extra fields in the contact manager and segmentation rules
You can now filter your Contacts database using custom extra fields and apply them as conditions in segmentation rules. This allows you to better leverage your organization’s personalized data, improving efficiency in segmentation and contact management.
06/11
Automatically import your contact base and use Microvix data in Zenvia’s communication journeys. Just obtain the default outbound WebService access key from Microvix and configure it in Zenvia Customer Cloud.
11/05
ERP Transaction Connection in Zenvia Customer Cloud
You can now connect your ERP to Zenvia Customer Cloud to sync your contact transactions, with data such as date, time, value, and products purchased in the last transaction. This integration enables segmentation of campaigns based on customer purchasing behavior.
11/04
Simplified transfer to automated service on WhatsApp
- Automatic continuity: When you activate the Continue interaction with automated service option in the broadcast configuration, the chatbot linked to WhatsApp will appear automatically.
- Quick link: If the number does not have a linked chatbot, a message displays the list of available chatbots for selection and linking.
- Easy creation: If you don’t have a chatbot created yet, a message will indicate the need to create one.
11/01
You can edit your profile name in Account Preferences. The updated name will appear in messages sent during commercial and support interactions. Changing your first or last name does not modify your email address.
10/21
Turn Instagram posts into ads that direct leads to WhatsApp and facilitate the completion of the sales journey.
How it works:
- Select posts on Instagram and convert them into ads with a click-to-WhatsApp feature in Zenvia Customer Cloud.
- The ads will be displayed to the chosen target audience.
- When clicking on the ad, leads are automatically directed to WhatsApp.
- Complete the sales journey with Sales or Chatbot, ensuring more efficient interactions and maximizing conversion results.
10/17
New URL Parameterization Feature for AI Chatbots
Now you can customize your URLs using the {{parameterName}} format, making it easier to pass specific information, such as order IDs. With this update, you will be able to make the most of your chatbot's functionality, making interactions even more dynamic and relevant.
10/14
New commercial service channel: RCS (Rich Communication Service)
Now, the RCS channel is available for commercial service in the Zenvia Customer Cloud journey. In addition to message broadcasts and chatbot automation, it is possible to transfer service requests to human agents, ensuring smoother and more personalized interactions. See how:
10/07
Support Service centralizes your support team's assistance and builds post-sale relationships with your customers. Optimize your support team's communication, improve service strategies, and increase your team's agility.
Check out the new features:
Tickets: Management of tickets and view panels.
Monitor Operation: Analysis of chat operation and agents' performance.
Support inbox: Sending and receiving support messages.
Settings: Configuration of Tickets and Conversations.
New features in the Analysis module: Metrics of Tickets Attended, Response Time (SLA), Channels and Conversations.
10/07
Transfer of human service to support
For flow-based chatbots and Generative AI chatbots, it is now possible to transfer the conversation to a commercial or support human agent.
10/07
Sentiment analysis of contacts with Artificial Intelligence
Using Artificial Intelligence, the Satisfaction Index now automatically identifies how your contacts feel about interactions with your team. The metric analyzes conversations and classifies the contact as satisfied, dissatisfied, or neutral, without relying on formal surveys.
10/04
New ERP connectors: Bling and Tiny integrated into Zenvia Customer Cloud
Streamline the management of your contacts and operations with the new ERP connectors:
- The integration with Bling allows you to automatically sync your contact base, optimizing the management of sales, purchases, and finances;
- With Tiny, import your contact base and leverage the data for various communication journeys in Zenvia Customer Cloud. Everything is automated, simplifying your processes and maximizing efficiency.
10/04
Customize and filter contacts in the contact base
Now you can customize the view of your contact base! Apply up to 15 filters, add and organize columns as you prefer, and display only the most relevant information.
10/04
Change your plan directly in Zenvia Customer Cloud
Easily and quickly adjust your subscription directly in Zenvia Customer Cloud. Go to Settings > Plans and contracts to change your plan whenever needed, making use of features that best meet your needs. The change takes effect immediately, allowing you to enjoy the new features without waiting.
10/02
Search only within knowledge items (Generative AI Chatbot)
When a Generative AI Chatbot cannot find an answer to a customer’s question in its personality prompt or response skills, it searches the internet for an answer.
Now, it is possible to select an option that limits the Chatbot’s search only to the items registered in its knowledge, preventing it from searching for the answer on the internet.
10/02
Improvement in the Transfer to Commercial Support Configuration
We have implemented an improvement in the action of transferring to human support. Now, it is no longer necessary to manually search for the group ID. The new functionality automatically displays the list of available subgroups in the organization, making it easier to configure the transfer in the Chatbot. This improvement is available for all three types of Chatbot: Automated Triage, Flow-Based Chatbot, and AI Chatbot.
10/01
Changes in access to Zenvia Customer Cloud: Each user can access Zenvia Customer Cloud on only one device or browser at a time. When logging in on another device, the previous session will be automatically disconnected.
09/30
Improvements in the Help Center
We have updated the summary of Zenvia Customer Cloud to make it more intuitive and easier to navigate. Now, you can find what you need in just a few clicks. Main improvements:
- New design by categories: Each section of the summary follows the structure of the software's side menu, with explanatory texts to facilitate understanding.
- Highlight for popular articles: The most accessed content is highlighted for you to find it more quickly.
- Quick access to features: Buttons lead directly to the software modules, release notes, tutorial videos, and direct contact with our support team.
Access the new summary and explore our help center!
09/17
New integration skill for generative AI Chatbots
The new feature allows setting a context to send or request information available from external systems, as well as request services from them using API calls.
Some examples of these actions include retrieving user information, checking order statuses, or generating documents such as payment slips. When configuring an integration, you can customize how and when the chatbot makes these requests and how it should handle the responses received, enhancing the customer service experience.
09/12
Configuring conversation triggers on Instagram
It's now possible to further customize your chatbot's interactions on the Instagram channel! With the new Conversation Triggers feature, you can define which types of interactions, in addition to direct messages (comments on posts and live videos), will trigger a chatbot session.
This update provides more control and flexibility over how and when your chatbot interacts with customers, helping to deliver faster and more targeted support.
09/10
Improvements to the SMS Sending Journey
The SMS sending journey has been simplified to enhance the user experience. Now, all configuration steps — setting up the sending, creating the message, and selecting contacts — are integrated into a continuous flow. Each phase can be completed quickly and intuitively, without needing to switch between different steps.
09/02
Set preferences in the Notification Center
Manage Zenvia Customer Cloud notifications by choosing the types you want to receive. Use the categories: All to view all messages; General for updates like new contacts and integration status; and Operational for notifications specific to your daily operations. Set your preferred delivery method, whether through the notification bell within the software or directly in your browser.
08/21
New integrations available: Facebook Leads and Mailchimp
With these integrations, you can:
- Facebook Leads: Automatically sync data from potential customers who interact with your ads, storing this information in the contact manager of Zenvia Customer Cloud.
- Mailchimp: Export your contacts and create email marketing campaigns using the information already stored in Zenvia Customer Cloud, making it easier to send and track your campaigns.
08/19
08/15
Google Sheets integration available!
Integrate your Zenvia Customer Cloud account with Google Sheets and keep your contact data always updated and synchronized.How it works:
- Automatic synchronization: Update contact data in Zenvia from a spreadsheet integrated with your daily tools.
- Easy export: Export contacts from Zenvia to Google Sheets and simplify data management and analysis.
08/15
08/15
Importing and Exporting Chatbots using JSON
Easily import and export your flow-based chatbots in JSON format and use the file containing the entire created structure to reuse flows and content in other bots.08/09
08/06
08/06
08/01
Learn how to use and configure chatbots
Check out the new articles available in the Help Center and learn how to define the goal and type of chatbot, create conversational flows from scratch, manage variables, create and connect blocks, and much more!
- Defining the goal and type of chatbot
- Adding and managing content in the Knowledge Base
- Linking a channel to the Chatbot
- Understanding the functionalities of the Chatbot List
- How to create and connect blocks
- Adding content in the chatbot builder
- How to manage a Variable
- How to configure the Chatbot Destinations
- Understanding other functionalities of the Builder
- Creating a conversational flow from scratch
07/25
07/25
Download the Activity Monitor report via notification
Download the Activity Monitor report for Sales directly in the Notification Center of Zenvia Customer Cloud. After processing, the report will be available for download for 15 days in the Notification Center, located in the horizontal navigation menu.07/25
Improvements in Broadcast report: monitoring errors and clicks on shortened links
It is now easier to identify which shooting statuses incur costs and which do not. Undelivered messages are charged if they reached the provider, while sending failures are not charged. Additionally, the new clicked status in SMS shootings indicates the number of clicks on shortened links through the new URL shortener feature, providing a detailed view of recipient engagement.07/25
07/16
URLs as a Knowledge Base for Chatbots
Add URLs as a knowledge base for your chatbots and turn your information into an automated tool to solve user queries, consultations, and potential issues. In the AI Library, you can add URLs that the chatbot will use to provide faster and more effective responses.06/28
06/28
06/28
Enhance Zenvia Customer Cloud resources with market tools
Integrate your Zenvia Customer Cloud account with other external platforms to share information and optimize your processes. Currently, you can connect to Omie, an ERP system, to keep your contact base up-to-date in real-time, facilitating operational management.06/28
Review of country dodes in message broadcasts
Validate country codes before selecting recipients to avoid errors in message broadcasts and potential additional costs.06/21
Improvements in qualification via chatbot
We've added new features to Qualification via chatbot. It is now possible to request contact information, ask questions to qualify customers and inform about the estimated time for service.06/19
06/11
06/06
05/27
05/27
05/16
05/16
05/16
05/16
05/16
05/16
05/16
05/16
05/16
04/15
05/16
New communication channels for chatbots: RCS and Facebook Messenger
Integrate the RCS and Facebook Messenger channels into your chatbot, providing a rich and interactive user experience.04/15
04/11
04/11
04/08
Broadcast performance analysis
We have enhanced the message broadcast management experience. Now, you have greater visibility of dispatches in the new Analytics > Broadcast screen, including details such as volume, a list of ongoing broadcasts with options to pause and cancel, as well as information about the status and delivery rate.