Sales is a module of Zenvia Customer Cloud where you centralize customer service by interacting with your contacts through sending and receiving messages from multiple channels.
In this module, you can respond to all your customers who contact your company, track your team's activities, install CRM and marketplace applications, analyze performance metrics, and make general and group configurations.
This way, in one place, you optimize communication with your contacts, your conversion strategies, and your team's agility.
Main functionalities of the module
Check out the articles that explain the main functionalities that make the Sales module in Zenvia Customer Cloud a complete solution:
In the Analysis module, you have access to some metrics coming from the Sales module, which are:
- Campaigns
- Operation performance
- Teams performance
- Closing reasons
- Quotes
- Scheduled visits
- Scheduled test drives
- PayPal
- Mercado Pago