Support Service is a module of Zenvia Customer Cloud to centralize your support team's service and build post-sale relationships with your customers.
Serve customers through ticket openings, conduct chat operations through the service box, register SLA contracts, configure tickets, and your support team's chat conversations all in one place.
Optimize your support team's communication, improve service strategies, and increase your team's agility with our Support Service module.
Key features of the module
Check out the articles that explain the main features that make the Support Service module in Zenvia Customer Cloud a complete solution:
Metrics in the Analysis module
In the Analysis module, access the metrics from the Support Service module, such as: